RAUL MALDONADO

• Plans, organizes, administers, conducts, and coordinates in-service training and education programs.
• Confers with management and line supervision to determine need and scope of training programs.
• Recommends policies and procedures relating to training activities.
  Performs other duties as assigned
• Design materials- job aids, articulate 360, clinic presentations.
• Training new hires on UTSW policies and procedures.
• Running reports to provide feedback during coaching sessions
• Weekly coaching sessions with new hires to insure they are performing their job duties correctly.

• Update changes in sharepoint in order for employees to perform their job duties while taking calls
• Assist with inbound calls(Minimum of 20)
• Deliver reports to employees such as missing referrals and unrouted encounters.
• Assisted with auditing calls, appointments and quality assurance.
• Calibrate with leadership to improve employee calls
• Assisting with Clinic Pres./Training,
• Learning new clinics

• Supports multiple clinics or service lines as a first point of contact by answering inbound calls and/or making outbound calls according to established guidelines.
• Shadow new hires taking calls, scheduling
• Documents and routes patient communications appropriately, including escalating calls according to established guidelines, and directing calls to other departments, as needed
• Schedules patient appointments based on clinical protocols regarding services provided in the designated clinical area with a high degree of accuracy

•Provides exemplary customer service with courtesy and discretion while communicating professionally with patients, patients’ families, physicians’ office staff, nursing units, care management, ancillary departments, and insurance companies.

• Create, reconcile and process invoices, Handle disputes, credits and billing reconciliations, Match supporting documents to paid claims report, Data entry, keyed and rectified errors and problems per company data entry protocols, Program support and responsibility for ADP, Zeacom and ACLAIM, Provide support as needed for Accounting department
• Assist in training new hires to handle disputes, data entry and report claims.

• Process new and renewing memberships, Manage and facilitate membership drives through contacting and visiting business’s to sell employees the value of Sam’s Club memberships
• Maintaining a positive attitude by smiling, greeting and thanking members
• Teach and train the associates at the registers, self-check outs, and club pick up

• Cashier and customer service while ensuring all payment transactions were correct and proficient,
• Took initiative during slow times to re-stock or clean station,
• BACKSTOCK and truck unloader for meat department, maintaining a clean, safe and fully stocked looking store.
• Train new cashiers to issue receipts, answering customer questions and accepting payments.
• Train meat department associates how to order new product.
• Train new hires how to stock shelves.

• Great and seat guests while managing the flow of guests with great Guest relations skills, Answer incoming calls and provide appropriate service, Collected and accounted for receipts, Assist where needed and work as part of a team