Raul Martinez

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• Oversaw maintenance, administration, food service and improvements management of 400 residential and hotel style units.
• Performed cost analysis for various projects to determine budget requirements. resulting in a 15% reduction in properties expenses.
• Coordinated with other departments including sales, marketing, finance, human resources. to ensure efficient operations.
• Produced SOPs to document workplace procedures and optimize productivity through standardization.
• Created corrective actions based on adverse KPI trends.

• Supervised day-to-day workflow of employees in order to maximize productivity and maintain quality standards.
• Resolved customer complaints in a timely manner while ensuring customer satisfaction remains at optimal levels.
• Recruited, hired and trained crew members on application of projects, customer relations and customer service.
• Implemented policies and standard operating procedures and managed quality, customer service and logistics.

• Developed initiatives for process improvement and reviewed and assessed ongoing operations.
• Oversaw financial management, budget management, accounting and payroll activities.
• Produced SOPs to document workplace procedures and optimize productivity through standardization.
• Controlled departmental facilities use and approved requests for repairs or improvements.
• Published customer satisfaction results from feedback forms and correspondence.
• Guided employees on understanding and meeting changing customer needs and expectations.

• Supervised team of 10 front desk agents s and 5 runners, promoting positive work environment through effective communication, active engagement and hands-on assistance
• Managed customer complaints and rectified issues to complete satisfaction
• Mentored new staff on correct procedures, compliance requirements and performance strategies.