Summary
Overview
Work History
Education
Skills
Timeline
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Raul Martinez

Raul Martinez

Hospitality
Poinciana,FL

Summary

Dedicated and organized financial professional with outstanding relationship-building and problem-solving skills. Driven to exceed expectations and operate effectively in fast-paced, high-pressure environments. Self-motivated team player adept at cultivating partnerships and building lasting relationships across all demographics and management levels. Dynamic and reliable with exceptional customer service and communication skills. Familiar with Multi-operation systems like Opera, Yardi, Lightspeed, Timeshare, Agilysys and PMS programs.

Overview

15
15
years of professional experience
1
1
Language

Work History

Multi-Properties Operations Manager

Developer Inn
Kissimmee, FL
05.2022 - Current
  • Oversaw maintenance, administration, food service and improvements management of 400 residential and hotel style units
  • Demonstrated exceptional customer service, resulting in positive online reviews and referrals
  • Negotiated and secured vendors contracts for food services, security, and maintenance services, resulting in a 15% reduction in properties expenses and a 20% increase in KPI scores
  • Developed and managed on-site staff through effective recruitment, training, and motivation
  • Established SOP for new properties and communication with HOA partnership team.

Operations Manager

Residence Inn By Marriott
Orlando, FL
03.2021 - 05.2022
  • Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals
  • Implemented policies and standard operating procedures and managed quality, customer service and logistics
  • Addressed customer concerns with suitable solutions
  • Developed initiatives for process improvement and reviewed and assessed ongoing operations.

Operations Manager

Champion World Resort
Kissimmee, FL
02.2018 - 04.2021
  • Developed initiatives for process improvement and reviewed and assessed ongoing operations
  • Oversaw financial management, budget management, accounting and payroll activities
  • Produced SOPs to document workplace procedures and optimize productivity through standardization
  • Controlled departmental facilities use and approved requests for repairs or improvements
  • Published customer satisfaction results from feedback forms and correspondence
  • Guided employees on understanding and meeting changing customer needs and expectations.

Front Desk Supervisor

Walt Disney World Resort
Lake Buena Vista, FL
12.2011 - 02.2018
  • Supervised team of 10 front desk agents s and 5 runners, promoting positive work environment through effective communication, active engagement and hands-on assistance
  • Managed customer complaints and rectified issues to complete satisfaction
  • Mentored new staff on correct procedures, compliance requirements and performance strategies.

Education

Business Bachelor of Arts - undefined

Rio Hondo College
June 1989

Skills

  • Hospitality services
  • Interviewing and hiring
  • Team building and supervision
  • Administrative skills
  • Conflict management
  • Systems and automation applications
  • Logistics Oversight

Timeline

Multi-Properties Operations Manager

Developer Inn
05.2022 - Current

Operations Manager

Residence Inn By Marriott
03.2021 - 05.2022

Operations Manager

Champion World Resort
02.2018 - 04.2021

Front Desk Supervisor

Walt Disney World Resort
12.2011 - 02.2018

Business Bachelor of Arts - undefined

Rio Hondo College

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