Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Raul Martinez

Bridgeport,WA

Summary

Accomplished Auto Care Center tech at Walmart, I significantly enhanced service quality and customer satisfaction through strategic leadership and targeted marketing efforts. Skilled in vital signs monitoring and compassionate caregiving, I excel in patient care and team management, ensuring compliance with industry standards and fostering professional development. Achieved a notable increase in revenue by expanding service offerings.

Personable and driven professional with strong aptitude for automotive care and customer service excellence. Possesses foundational knowledge in automotive maintenance and repair, coupled with skills in team leadership and inventory management. Committed to enhancing service quality and operational efficiency to achieve business growth and customer satisfaction.

Offering proactive and diligent approach to automotive care management, eager to learn and excel in this environment. Contributes to role by quickly adapting to new information and demonstrating strong organizational and problem-solving skills. Ready to use and develop leadership and customer service skills in Desired Position role.

Overview

2025
2025
years of professional experience

Work History

Home Care Provider

Avemere
  • Assisted patients with personal requirements for housekeeping and grooming assistance.
  • Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
  • Assisted patients with handling daily chores and errands by transporting to appointments, cleaning personal spaces, and purchasing supplies.
  • Provided patients with assistance in completing daily tasks, reducing daily burden on family members.

Tire and Lube Technician

Les Schwab
  • Kept shop areas neat, clean, and free of safety hazards.
  • Changed oil and filters in customer vehicles and safely disposed of used oil in approved receptacles.
  • Improved customer satisfaction by providing timely and accurate tire and lube services.
  • Performed tire rotations and recommended necessary tire replacements to promote tire functionality and vehicle safety.

Auto Care Center Manager

Walmart
10.2020 - Current
  • Ensured compliance with industry regulations and best practices through diligent record-keeping and reporting procedures.
  • Increased revenue by expanding service offerings and attracting new clients through targeted marketing efforts.
  • Conducted regular facility audits to assess equipment condition, identifying necessary repairs or replacements to maintain a high level of service quality for customers.
  • Handled escalated customer issues with tact and diplomacy, resolving disputes to the satisfaction of all parties involved while maintaining positive working relationships.
  • Coordinated preventive maintenance schedules for customers'' vehicles, ensuring optimal performance while minimizing downtime due to repairs or malfunctions.
  • Managed a team of skilled technicians, providing training and support for continuous professional development.
  • Improved workflow efficiency within the facility by reorganizing workspaces for easier access to tools, equipment, and parts inventory items.
  • Enhanced customer satisfaction with timely maintenance and repair services, addressing concerns promptly and professionally.
  • Interacted well with customers to build connections and nurture relationships.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.

Education

High School Diploma -

Bridgeport High School
Bridgeport, WA
05.2018

Skills

  • Patient care
  • Compassionate caregiving
  • Meal preparation
  • Housekeeping
  • Vital signs monitoring
  • Care plan management
  • Physical therapy assistance
  • End-of-life care
  • First aid and safety

Languages

Spanish
Native or Bilingual

Timeline

Auto Care Center Manager

Walmart
10.2020 - Current

Home Care Provider

Avemere

Tire and Lube Technician

Les Schwab

High School Diploma -

Bridgeport High School
Raul Martinez