Summary
Overview
Work History
Education
Skills
Timeline
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RAUL MENDOZA JR

Katy,TX

Summary

Highly motivated and professional individual seeking a career opportunity in the banking industry. Proven success in the customer service, banking and contact center environment. Fifteen years of customer service experience and thirteen years of financial services experience.

Overview

9
9
years of professional experience

Work History

Payment Operations Specialist

Beyond Finance
04.2019 - Current
  • Communicate with creditors, third party collection agencies and law firms regarding client tradelines and obtain a settlement on outstanding balances through extensive negotiations.
  • Review and complete escalated cases in relation to payment inquiries, voided settlements and balance discrepancies through extensive research and execution.
  • Review client credit reports, financial and legal documents to create an action plan for account resolution.
  • Create policy and procedures for Payment Operations processes and periodically review current processes to identify areas of improvement as a process owner.

Senior Specialist II - Retail Fraud Prevention

JP Morgan Chase
03.2016 - 03.2019
  • Reviewed and researched branch banker feedback cases to identify improvement opportunities within Retail Fraud Prevention.
  • Took ownership of client and banker escalations and provided appropriate solutions while adhering to bank policies, procedures and regulations.
  • Reviewed consumer and business account documentation to ensure documents were in compliance with New Account Screening, Customer Identification Program (CIP), Patriot Act and Know Your Customer (KYC).
  • Conducted secondary reviews on actions performed by Retail Fraud Prevention and identified coaching opportunities.

Operating Loss Prevention Specialist

JP Morgan Chase
08.2014 - 03.2016
  • Answered high volume of incoming calls from customers and internal employees who required assistance on consumer and business account closures related to Know Your Customer (KYC), Anti-Money Laundering (AML), electronic funds transfers and item deposit review.
  • Took ownership of each call while empathizing and prioritizing customer needs and outweighing risks.
  • Took proactive measures to prevent losses by performing risk reviews and analyzed suspicious account activity while operating multiple systems.
  • Confirmed the validity of transactions with clients related to deposit items, electronic transfers and payments while collaborating with multiple lines of businesses within the company.

Education

High School Diploma -

Skills

  • Microsoft Office Proficient
  • Verbal and Written Communication
  • Time Management and Organization
  • Analytical and Problem Solving
  • Negotiation
  • Teamwork
  • Research and Resolution
  • Fluent in English and Spanish

Timeline

Payment Operations Specialist

Beyond Finance
04.2019 - Current

Senior Specialist II - Retail Fraud Prevention

JP Morgan Chase
03.2016 - 03.2019

Operating Loss Prevention Specialist

JP Morgan Chase
08.2014 - 03.2016

High School Diploma -

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RAUL MENDOZA JR