Raul Moreno
Brownsville,TX
Summary
Proven leader and adept winder, I excelled at Consulting Point by enhancing operational efficiency and safety. Leveraging exceptional problem-solving and team collaboration skills, I significantly improved project turnaround times. My expertise in wiring techniques and ability to adapt swiftly to technological advancements drove substantial quality improvements, embodying a results-driven approach with a focus on exceeding employer expectations.
Overview
10
10
years of professional experience
Work History
Winder
Consulting Point
12.2020 - Current
- Collaborated with team members to ensure smooth workflow and meet strict deadlines for order fulfillment.
- Assisted with equipment upgrades or replacements by providing input from a winder operator''s perspective.
- Maintained a clean and organized work area, promoting an efficient and safe working environment.
- Provided technical support to other departments as needed, sharing knowledge of winding processes and equipment capabilities.
- Ensured consistent product quality through compliance with company standards and industry regulations.
IT Technician
Bens Tax Services
02.2019 - 11.2020
- Maintained office PCs, networks and mobile devices.
- Set up PCs, projectors, and microphones for use in video conferencing rooms.
- Established, repaired and optimized networks by installing wiring, cabling and devices.
- Provided remote technical support, resolving issues quickly without requiring onsite visits whenever possible.
- Enhanced user experience with thorough troubleshooting and resolution of hardware and software problems.
Electrician
Platinum Electric
03.2015 - 11.2018
- Worked from ladders, scaffolds and lifts to install, maintain, or repair electrical wiring equipment and lighting fixtures in ceilings, on roofs and on towers.
- Installed and wired electrical transformers, service panels, and circuit breakers.
- Installed, maintained, repaired, and tested equipment for electricity generation and utilization.
- Planned layout and installation of electrical wiring, equipment, and fixtures based on specifications and applicable code.
Customer Service Representative
Convergys
07.2014 - 12.2014
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Education
High School Diploma -
Los Fresnos High School
Los Fresnos, TX06.2014
Skills
Leadership Qualities
Machine Operation
Wiring techniques
Safety Procedures
Electrical knowledge
Blueprint Erudite
Problem-solving
Multitasking Abilities
Excellent Communication
Team Collaboration
Adaptability and Flexibility
Languages
Spanish
Native or Bilingual
Timeline
Winder
Consulting Point
12.2020 - Current
IT Technician
Bens Tax Services
02.2019 - 11.2020
Electrician
Platinum Electric
03.2015 - 11.2018
Customer Service Representative
Convergys
07.2014 - 12.2014
High School Diploma -
Los Fresnos High School
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