Raul Orellana
Azusa,CA
Summary
Proven leader with a track record of enhancing customer satisfaction and strengthening client relationships at JPMorgan Chase. Skilled in relationship building and sales expertise, adept at multitasking and cash handling. Excelled in roles requiring the delivery of superior customer service and effective team management, driving operational excellence without exceeding a numerical percentage.
Overview
26
26
years of professional experience
Work History
Relationship Banker
JPMorgan Chase
El Monte
03.2012 - Current
- Achieved excellent customer satisfaction ratings by addressing concerns promptly and professionally, demonstrating empathy throughout interactions.
- Strengthened client relationships by providing personalized banking solutions and excellent customer service.
- Maintained up-to-date knowledge of banking products and industry trends to provide expert advice to clients effectively.
- Assisted customers in achieving financial goals by recommending suitable products and services based on their needs.
Operations Manager
Elite Mount and Sound
Van Nuys, CA
09.2009 - 03.2012
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
Store Manager
RadioShack
Panorama City, CA
12.1998 - 10.2008
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
Education
Benjamin Franklin High School
Highland Park, CA Skills
- Relationship building and management
- Customer Service-Oriented
- Sales expertise
- Cash Handling
- Multitasking Abilities
Languages
Spanish
Native or Bilingual
Timeline
Relationship Banker
JPMorgan Chase
03.2012 - Current
Operations Manager
Elite Mount and Sound
09.2009 - 03.2012
Store Manager
RadioShack
12.1998 - 10.2008
Benjamin Franklin High School