Summary
Overview
Work History
Education
Skills
Timeline
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Raul Osorio

Castaic,CA

Summary

Dynamic watch and jewelry technician with expertise from Raul's Jewelry and Watch Repairs, recognized for exceptional craftsmanship and customer service. Proven ability in precision instruments and watch repair, enhancing client satisfaction and loyalty. Adept at multitasking and fostering team collaboration, consistently delivering high-quality results in fast-paced environments.

A professional technician with extensive experience in timepiece repair and maintenance. Proven ability to handle intricate repairs and ensure optimal functionality of timepieces. Known for collaborative teamwork and adaptability, consistently meeting evolving needs and delivering high-quality results. Strong skills in diagnostics, problem-solving, and precision craftsmanship.

Resourceful and reliable worker with excellent problem-solving skills and attention to detail. Proven to identify and resolve small and complex issues to provide excellent client services.

Well-regarded Watch and Clock Repairer with track record of exceptional work and highly satisfied clients. Accomplished in complete disassembly, repair, and refurbishment. Works well with small gears and other components inside delicate timepieces.

Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.

Innovative technology professional with several years of diverse experience. Skilled in enhancing systems and aligning technical solutions with business objectives. Proven success in leading projects from start to finish and contributing to organizational growth and success.

Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines.

Overview

36
36
years of professional experience

Work History

Jewelry and Watch Technitian

Rauls Jewelry and Watch Repairs
Canoga Park, California
05.2014 - 05.2024
  • Assisted in diagnosing and repairing various watch models to improve functionality.
  • Learned operation of precision tools for accurate timepiece adjustments and repairs.
  • Supported inventory management by organizing and cataloging watch components effectively.
  • Collaborated with senior technicians to enhance skills in watch maintenance and restoration.
  • Documented repair processes and outcomes for accurate service records and customer communication.
  • Engaged in continuous learning about new technologies and techniques in horology industry.
  • Developed strong attention to detail while inspecting watches for quality assurance before delivery.
  • Enhanced workshop productivity by implementing effective time management strategies for completing tasks.
  • Increased repeat business through exceptional workmanship and attention to detail in all repairs.
  • Expanded clientele base through word-of-mouth recommendations from highly satisfied customers who appreciated personalized service and attention to detail.

Life Insurance Agent

PHP Agency Inc.
Northridge, California
02.2022 - 02.2023
  • Cultivated strong client relationships to enhance policy retention and satisfaction.
  • Analyzed client needs to recommend tailored life insurance solutions.
  • Delivered comprehensive presentations on policy benefits, coverage options, and claims processes.
  • Mentored junior agents on compliance standards and effective sales techniques.
  • Conducted regular training sessions on industry trends, regulatory changes, and product knowledge for team members.
  • Participated in professional development opportunities such as training sessions and conferences to stay informed on best practices within life insurance industry.
  • Attended continuing education courses and workshops to gain additional insurance industry knowledge.
  • Cultivated customer relationships to provide customized life insurance solutions tailored to individual needs.
  • Analyzed customers' financial situations to recommend appropriate life insurance policies.
  • Provided exceptional customer service by addressing concerns promptly and maintaining open lines of communication.

Auto Collision Estimator

Magenta Auto Body & Paint
Canoga Park, CA
05.2014 - 05.2019
  • Analyzed vehicle damage reports to create accurate repair estimates.
  • Collaborated with insurance adjusters to ensure alignment on claims and coverage.
  • Utilized estimating software to streamline estimation process and improve accuracy.
  • Reviewed repair procedures and cost implications to provide strategic recommendations for efficiency.
  • Coordinated with technicians to verify repair timelines and ensure adherence to quality standards.
  • Developed client relationships, facilitating clear communication regarding estimates and repair progress.
  • Supported customers throughout a repair process, addressing concerns and providing updates on progress as needed.
  • Conducted thorough damage assessments, identifying all necessary repairs to restore vehicles to pre-accident conditions.
  • Ensured accuracy in repair estimates by utilizing cutting-edge software programs designed for automotive industry.
  • Showcased exceptional customer service skills when interacting with clients in high-stress situations, providing empathy and reassurance during difficult times.

Watch & Jewelry Technitian

Self Employed Services
Canoga Park, California
07.2005 - 05.2014
  • Conducted routine maintenance and troubleshooting on equipment to ensure operational efficiency.
  • Collaborated with team members to improve workflow processes and reduce downtime.
  • Implemented safety protocols, enhancing workplace safety standards and reducing incidents.
  • Trained junior technicians on equipment handling and maintenance best practices.
  • Analyzed technical issues to develop effective solutions, improving service response time.
  • Maintained safe work environment by strictly adhering to established safety protocols and guidelines.
  • Trained new technicians on standard operating procedures, ensuring consistency across team.
  • Performed troubleshooting and diagnosis on malfunctioning equipment.
  • Completed complex repairs quickly by leveraging strong diagnostic skills and attention to detail.
  • Demonstrated adaptability when faced with new challenges or technologies, enabling quick mastery of necessary skills.
  • Optimized system performance thorough testing and analysis.
  • Maintained meticulous records of maintenance activities, ensuring compliance with industry standards.
  • Ensured reliable network connectivity, closely monitoring system performance and making adjustments as needed.
  • Streamlined communication, introducing centralized platform for logging and tracking technical issues.

Manager of Operations

Herman Berman Co.
Van Nuys , California
08.1988 - 08.2005
  • Streamlined operational processes to enhance efficiency and reduce turnaround times.
  • Led cross-functional teams to implement strategic initiatives that improved workflow effectiveness.
  • Developed and monitored key performance indicators to assess operational success and drive improvements.
  • Mentored staff, fostering skill development and enhancing team productivity across departments.
  • Developed and implemented process improvement initiatives, resulting in increased efficiency and reduced costs.
  • Conducted performance assessments to identify areas for improvement and implement corrective actions effectively.
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Ensured compliance with industry regulations, maintaining a safe working environment for staff members.
  • Optimized inventory control procedures to minimize stockouts and excess inventory levels.
  • Developed strong relationships with suppliers, resulting in reduced costs and better quality products.
  • Enhanced team productivity by providing effective training programs and performance management systems.

Education

Communications

Saugus High
Saugus CA

Skills

  • Customer service
  • Precision instruments
  • Chronograph calibration
  • Vintage timepiece knowledge
  • Quartz watch troubleshooting
  • Watch repair expertise
  • Multitasking Abilities
  • Excellent communication
  • Parts replacement
  • Team collaboration
  • Effective communication

Timeline

Life Insurance Agent

PHP Agency Inc.
02.2022 - 02.2023

Jewelry and Watch Technitian

Rauls Jewelry and Watch Repairs
05.2014 - 05.2024

Auto Collision Estimator

Magenta Auto Body & Paint
05.2014 - 05.2019

Watch & Jewelry Technitian

Self Employed Services
07.2005 - 05.2014

Manager of Operations

Herman Berman Co.
08.1988 - 08.2005

Communications

Saugus High