RAUL PALMA
Lemon Grove,USA
Summary
Experienced Security and Reception Professional with advanced expertise in badge management, access control systems, and corporate security protocols, particularly within high-profile environments at Sony and Apple through Prosegur Security and Allied Universal. Highly skilled in managing access, coordinating large events, creating detailed reports, and providing excellent reception services. Known for accuracy, organization, adaptability across shifts, and effective cross-departmental communication. Recognized for maintaining a safe, professional, and welcoming environment, coupled with strong proficiency in Microsoft Excel, Teams, and Envoy.
Overview
12
12
years of professional experience
Work History
Receptionist & Security Systems Specialist
Prosegur Security
San Diego, USA
06.2024 - Current
- Company Overview: Security services provider, working with high-profile clients like Sony
- Serve as the primary front desk contact, welcoming all guests, employees, and visitors
- Prepare badges in advance for guests with disabilities, ensuring a smooth, respectful, and timely arrival
- Knowledgeable in handling legal documents, including protocols for being served with papers
- Well-versed in Sony's emergency response procedures, trained to respond swiftly and effectively
- Assisted with major events, managing guest check-ins and badge preparation
- Build and maintain positive working relationships with Sony management, security, facilities, and housekeeping teams
- Proficient in using the Envoy system for efficient check-ins
- Maintain a clean and organized workstation, creating informative signage when needed
- Oversee daily badging operations, handling issuance, activation, and clearance settings for Sony employees
- Proficient in creating badges for new Sony employees, ensuring proper clearance levels
- Use C
- Cure for daily, weekly, and monthly reports, including DTR and CTR reporting
- Prepare and submit daily, weekly, and monthly reports on badging and access activity
- Knowledgeable in using a matrix system to contact individuals responsible for specific areas
- Coordinate secure shipping of Sony badges to other locations, such as Toronto and San Jose
- Generate and review access reports across all Sony sites
- Skilled in tracking accepted and rejected access statuses for individuals
- Security services provider, working with high-profile clients like Sony
Security Officer
Allied Universal
Rancho Bernardo, USA
06.2023 - Current
- Company Overview: Security services provider, contracted by Apple
- Successfully completed extensive security projects, demonstrating commitment to Apple's standards
- Trained in mobile security operations, inspecting buildings across multiple Apple sites
- Entrusted with securing Apple's prototype areas and secret locations
- Maintain a secure and welcoming lobby environment, supporting a positive guest experience
- Adaptable across early morning, swing, and graveyard shifts for consistent security coverage
- Utilized Microsoft Excel for detailed incident reporting and logging security activities
- Supported major events by implementing crowd control measures and coordinating with event organizers
- Security services provider, contracted by Apple
- Investigated all reported incidents of theft or vandalism on premises.
- Enforced access control measures in accordance with established procedures.
- Responded to alarms and conducted investigations as required.
- Confirmed visitor identification prior to granting entry into the building.
- Maintained accurate logs of all security related activities.
- Provided escorts for visitors as needed throughout the facility.
- Investigated any suspicious persons or vehicles on premises and contacted appropriate authorities if necessary.
- Inspected fire extinguishers to ensure they were properly charged and operational.
- Prepared detailed reports regarding daily activities, unusual occurrences, maintenance issues.
- Assisted with crowd control during large events held at the facility.
- Monitored entrances and exits for unauthorized personnel or prohibited items being brought onto premises.
- Adhered to post orders while maintaining a visible presence around the property.
- Operated communication systems between officers stationed throughout the facility.
- Addressed problems quickly and reported clear information while working under minimal supervision.
- Followed established security and safety procedures and posted orders to include enforcement of company rules, policies, and regulations.
- Monitored premises and recorded activity in daily officer reports.
- Provided friendly and professional assistance to employees, visitors and customers.
Painter
Southwest Painting and Decorating
El Cajon, CA
01.2023 - 07.2023
- Prepared surfaces by washing, scraping, sanding and patching holes;.
- Applied primers and sealers to prepare new surfaces for painting;.
- Measured, cut, and installed wallpaper;.
- Applied paint with brushes, rollers, spray guns or other equipment;.
- Cleaned up job sites after completion of projects;.
- Inspected painted surfaces for defects such as cracking, blistering or fading;.
- Consulted with clients regarding colors and finishes;.
- Used ladders and scaffolds to reach high walls and ceilings;.
- Selected appropriate paint colors based on customer preferences;.
- Performed minor repairs such as caulking windowsills before painting them ;.
- Prepared surfaces for painting by filling cracks, holes and other imperfections with caulk or putty.
- Mixed paint according to manufacturer's specifications and applied coats of paint using brushes, rollers, and spray guns.
- Protected floors and furniture from paint spills using drop cloths.
- Inspected areas for needed repairs before applying primer or final coat of paint.
- Cut trim pieces using saws, miter boxes or electric trim cutters as necessary.
- Measured wall area accurately to determine amount of material needed for each project.
- Applied paint, stain and varnish to wood, metal, plastic and drywall both inside and outside of residential dwellings using sprayers, brushes and rollers.
- Calculated amounts of required materials and approximate time to complete each project to estimate project costs.
- Scheduled and coordinated appointments and assisted customers in selecting and matching colors.
- Waterproofed surfaces using felt paper, asphalt paper, tar, caulk and other components.
Security Supervisor
Allied Universal Security Services
San Diego, CA
03.2013 - 08.2015
- Ensured security staff is properly trained and certified in accordance with company policies and local regulations.
- Monitored security operations to ensure compliance with established procedures and standards.
- Conducted regular patrols of the premises to identify potential threats or safety hazards.
- Investigated incidents, wrote detailed reports, and made recommendations for improvements in the security program.
- Supervised access control at all entrance points of the facility, ensuring only authorized personnel are granted entry.
- Coordinated with vendors to ensure timely delivery of materials, equipment, and services related to security operations.
- Responded quickly to emergency situations as they arise by deploying appropriate resources and personnel.
- Maintained records of all incidents that occurred on site including lost and stolen items and unauthorized persons present.
- Developed strategies for mitigating risks associated with physical security elements such as locks, cameras, alarms.
- Created schedules for security personnel shift rotations and monitored staffing levels to ensure adequate coverage at all times.
- Analyzed employee behaviors and identified any suspicious activities or potential breaches in security protocols.
- Provided ongoing coaching, feedback, development opportunities, discipline when necessary to ensure employees are meeting expectations.
- Interacted regularly with other departments within the organization to promote collaboration between teams.
- Collaborated closely with law enforcement agencies to provide assistance during investigations or emergencies.
- Reviewed CCTV footage on a regular basis to detect any suspicious activity or violations of company policy.
- Recorded required data for incident reports and files.
- Supervised property entrances and exits and monitored employee safety.
- Provided security team leadership and contributed to on-call duties.
- Secured premises and personnel by patrolling property and monitoring surveillance cameras.
- Monitored entire facility using CCTV while simultaneously performing dispatch duties.
- Inspected posts and met with subordinates to outline tasks and responsibilities.
- Communicated and enforced compliance with state and local laws while emphasizing company standards of professionalism and safety.
- Led and directed investigations of accidents, thefts and property loss on premises.
- Assessed company security risks and developed actionable solutions to be presented to management.
- Facilitated communication between security team and other departments for a cohesive environment.
- Conducted investigations into security breaches and prepared detailed reports.
- Coordinated security efforts for special events and high-profile visits.
- Conducted regular security patrols to identify and mitigate potential threats.
- Assisted in preventing an attack on a woman in a dark parking lot.
- Coordinated security measures resulting in successful containment of potential threat.
- Supervised team of security personnel, ensuring compliance with all safety protocols and procedures.
- Oversaw event safety measures at Comic Con adjacent to the mall.
Education
High School Diploma -
Helix Charter High School
La Mesa, CA09-2013
Skills
- Security Systems Management
- C
- Cure
- Sedona
- Access Control
- Alarm Systems
- Badge and Inventory Control
- Advanced Reporting
- DTR
- CTR
- Monthly Reports
- Periodic Reviews
- Data Analysis
- Reception and Guest Services
- Access Clearance Coordination
- Interdepartmental Communication
- Reliability and Punctuality
- Microsoft Excel
- Microsoft Teams
- Envoy Proficiency
- Professional Email Correspondence
- Service Excellence
- Skilled in Conflict Resolution
- Efficient Workstation Setup
- Service-oriented mindset
- Mail distribution
- Multitasking and prioritization
- PC proficient
- Scheduling appointments
- Organization skills
- Positive and professional
- Verbal and written communication
- Spreadsheet tracking
- Data inputting
- Meticulous and organized
- Security awareness
- Customer/Client relations
- Reception desk management
REFEFENCE
References available upon request from supervisors and mentors who can attest to my expertise in Sony and Apple security protocols, badge management, and reception duties.
Awards
- Employee of the Month,October, November 2022, Apple Inc., recognized for leadership, proactive risk management, and dedication to high safety standardssafety standards.
Additionalsystemsandprograms
- Passport Site: Skilled in locating Sony employees and verifying access credentials quickly.
- Microsoft Excel: Advanced skills for tracking, analyzing, and reporting on badge and access data.
- Microsoft Teams and Envoy: Proficient in communication and visitor check-in management.
Timeline
Receptionist & Security Systems Specialist
Prosegur Security
06.2024 - Current
Security Officer
Allied Universal
06.2023 - Current
Painter
Southwest Painting and Decorating
01.2023 - 07.2023
Security Supervisor
Allied Universal Security Services
03.2013 - 08.2015
High School Diploma -
Helix Charter High School
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