Raul Parra
Seattle,WA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Talented Manager with expert team leadership, planning and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach.
Overview
21
21
years of professional experience
Work History
Starbucks Reserve Experience Bar
Starbucks Reserve
10.2023 - Current
- Provided exceptional connections with customers promoting passion for coffee, coffee knowledge and Starbucks history.
- Demonstrated expertise in various brewing techniques.
- Optimized beverage presentation through creative garnishing techniques, elevating the visual appeal of each drink served.
- Encouraged customers to discover a multi-step sensory journey and learn how to taste coffee.
- Promoted the best of Starbucks Reserve Innovation, exploring drinks that started here first.
- Monitored supply levels at counter and maintained customer areas to meet typical demands.
- Managed the overall responsibility of experience bar.
Starbucks Reserve Barrista
Starbucks Reserve
05.2023 - Current
- Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Maintained a clean and organized workspace for optimal productivity and safety.
- Increased repeat business by providing exceptional customer service and building rapport with patrons.
- Streamlined order processing through accurate cash handling and efficient use of the point-of-sale system.
- Demonstrated expertise in various brewing techniques, ensuring consistent quality across all drinks served.
- Assisted in inventory management to maintain adequate stock levels and reduce wastage.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Educated customers on coffee offerings, promoting upselling opportunities and enhancing their overall experience.
- Supported training efforts for new hires, sharing knowledge of coffee making techniques and customer service standards.
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
Operations Unit Coordinator
US Coast Guard Sector Puget Sound
09.2020 - 06.2023
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Increased team productivity by implementing streamlined processes and effective communication strategies.
- Facilitated successful cross-functional collaborations for the completion of key projects, fostering strong working relationships among team members.
- Optimized resource allocation by understanding their capabilities and endurance.
- Established robust risk mitigation strategies to safeguard against potential operational challenges or disruptions.
- Cultivated partnerships with external stakeholders to maximize maritime safety.
- Drove operational efficiency through data-driven decision-making processes, leveraging analytics tools for informed strategy development.
- Accomplished multiple tasks within established timeframes.
- Cross-trained existing employees to maximize team agility and performance.
- Maximized performance by monitoring daily activities and mentoring team members.
Instructor
US Coast Guard Training Center
08.2016 - 09.2020
- Improved student comprehension by incorporating diverse teaching methods and materials.
- Boosted student performance by providing individualized support and targeted feedback.
- Enhanced classroom collaboration through the implementation of group projects and team-building activities.
- Increased student motivation by developing engaging lesson plans that catered to various learning styles.
- Promoted a positive learning environment by establishing clear expectations and maintaining consistent classroom management techniques.
- Assisted in curriculum development, ensuring alignment with state standards and best practices for effective instruction.
- Mentored new teachers, sharing valuable insights and strategies for classroom success.
- Mentored students beyond academics in collaboration with other instructors.
- Organized extracurricular activities that enriched students'' educational experience beyond the classroom setting.
- Tracked student progress, frequently checking in with struggling students and identifying root causes of problems.
- Improved student performance by defining clear goals and communicating performance metrics.
- Evaluated and revised lesson plans and course content to achieve student-centered learning.
- Increased student participation via engaging lectures and assignments.
- Applied various teaching aids to minimize learning gaps and instruct and motivate students.
- Tested students to assess progress and adapted learning plans in alignment with performance.
- Optimized day-to-day instruction to align educational strategies with industry best practices.
Spanish Interpreter
US Coast Guard / Customs And Border Patrol
06.2019 - 07.2019
- Enhanced communication by accurately interpreting and translating complex legal documents and facilitating meetings for Spanish-speaking clients.
- Strengthened relationships with clients by providing culturally sensitive interpretations that demonstrated respect and understanding.
Aviation Mission Specialist
US Coast Guard Air Station
06.2012 - 07.2016
- Enhanced mission efficiency by streamlining communication channels and implementing best practices.
- Directed comprehensive mission plans, leading to successful outcomes and increased team performance.
- Collaborated closely with multidisciplinary teams to achieve optimal mission results in various environments.
- Served as liaison between command center staff and field personnel, ensuring clear communication and timely updates throughout each mission phase.
- Collaborated with other technicians to identify potential problems before they escalated, preserving the integrity of each aircraft.
- Conducted thorough pre-flight inspections, identifying any potential hazards or malfunctions before takeoff to ensure passenger safety.
Operations Specialist
US Coast Guard
04.2006 - 05.2012
- Streamlined internal communications for higher efficiency by creating a centralized system for information sharing.
- Streamlined operations by implementing efficient processes and procedures.
- Boosted productivity by establishing effective communication channels between departments.
- Optimized operational efficiency, coordinating cross-functional teams to achieve project goals.
- Managed risk assessments and implemented mitigation strategies to minimize potential issues during mission execution.
Combat Engineer
US Army
02.2003 - 04.2006
- Enhanced team efficiency by developing and implementing tactical plans for combat engineering tasks.
- Maximized operational readiness with thorough equipment maintenance and repair procedures.
- Improved safety measures by conducting risk assessments and implementing appropriate mitigation strategies.
- Enabled successful missions through expert planning and execution of route clearance operations.
- Conducted vital demolition operations to neutralize enemy assets while minimizing collateral damage.
- Ensured optimal performance of communication systems during operations, enabling effective command and control processes.
- Established secure perimeters around base camps to enhance force protection measures against potential threats.
- Contributed to overall mission effectiveness through seamless collaboration with other military units and supporting elements.
- Supported military intelligence operations through the construction of observation posts and surveillance platforms for enhanced situational awareness.
Education
Bachelor of Science - Interdisciplinary Professional Studies
Colorado State University
Aurora, CO06.2022
Skills
- Staff Development
- Workforce Management
- Operations Management
- Complex Problem-Solving
- Performance Evaluations
- Verbal and Written Communication
- Time Management
- Team Leadership
- Staff Management
- Conflict Resolution
- Effective Communication
- Cross-functional Teamwork
- Decision Making
- Problem Solving
- Risk Management
- Customer Service
- Training and Development
- Task Delegation
- Team Development
Languages
Spanish
Native or Bilingual
Timeline
Starbucks Reserve Experience Bar
Starbucks Reserve
10.2023 - Current
Starbucks Reserve Barrista
Starbucks Reserve
05.2023 - Current
Operations Unit Coordinator
US Coast Guard Sector Puget Sound
09.2020 - 06.2023
Spanish Interpreter
US Coast Guard / Customs And Border Patrol
06.2019 - 07.2019
Instructor
US Coast Guard Training Center
08.2016 - 09.2020
Aviation Mission Specialist
US Coast Guard Air Station
06.2012 - 07.2016
Operations Specialist
US Coast Guard
04.2006 - 05.2012
Combat Engineer
US Army
02.2003 - 04.2006
Bachelor of Science - Interdisciplinary Professional Studies
Colorado State University
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