Raul Perez

Objective: Professional Experience: Skills: Education: Certifications: Technical Skills: Awards & Achievements: Additional Information:

Results-oriented and customer-focused Operations Manager with over 24 years of experience in logistics, retail, and team leadership. Skilled in optimizing operational processes, driving efficiency, and ensuring top-tier customer satisfaction. Proven expertise in managing teams, improving performance, and implementing cost-saving solutions. Seeking to leverage my extensive operational and leadership experience to contribute to Amazon Fresh growth and commitment to delivering a customer-first experience.

Operations Manager
FedEx Express — Location
January 2014 – February 2025

• Directed daily operations, overseeing both the interface between aircraft and station operations and the overall efficiency of all ground operations.
• Hired, trained, and promoted employees, building a skilled and high-performing team, including supervisors and operational staff, while ensuring alignment with company policies, safety regulations, and business objectives.
• Led and coached a high-performing team, fostering a culture of continuous improvement, ensuring that both employee engagement and customer satisfaction were prioritized.
• Managed logistics, optimizing delivery routes and coordinating transportation vendors to maximize efficiency while minimizing costs.
• Ensured compliance with all regulatory and safety standards, including those governing employee health and operational procedures.
• Analyzed performance metrics to identify areas for improvement, implement corrective actions, and deliver cost-effective operational solutions that maintained high levels of service.
• Oversaw inventory control, ensuring the efficient flow of goods and product availability to meet customer demands.
• Maintained a safe, clean, and secure environment for both employees and customers, reinforcing operational protocols to uphold FedEx’s reputation for safety and reliability.

• Proven experience in managing and developing diverse teams to achieve high performance in fast-paced environments.
• Extensive background in recruiting, training, and promoting employees, contributing to long-term team success and career development.

• Strong ability to optimize processes, utilizing data and business metrics to drive cost savings and improve operational performance.

• Extensive experience managing complex logistics systems and delivery routes, ensuring smooth, timely, and efficient operations.

• Committed to delivering an outstanding customer experience through process optimization and proactive problem-solving.

• Comprehensive understanding of safety protocols, regulatory guidelines, and maintaining compliance with industry standards.

• Excellent analytical skills for identifying issues, developing solutions, and executing changes that improve service quality and performance.
• Ability to lift up to 75 lbs and work in a physically demanding environment.
• Flexible availability, including nights, weekends, and holidays.