Raul Perez
Houston,TX
Summary
Seasoned IT Manager with a proven track record at Provincial Hospital, enhancing system efficiency and user satisfaction through expert network administration and technical troubleshooting. Demonstrated ability in team collaboration and problem-solving, achieving significant improvements in IT support and system performance. Skilled in both hardware troubleshooting and fostering team development.
Overview
17
17
years of professional experience
Work History
IT Manager
Provincial Hospital
08.2012 - 11.2022
- Maintained office PCs, networks and mobile devices.
- Set up PCs, projectors, and microphones for use in video conferencing rooms.
- Established, repaired and optimized networks by installing wiring, cabling and devices.
- Provided remote technical support, resolving issues quickly without requiring onsite visits whenever possible.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Enhanced user experience with thorough troubleshooting and resolution of hardware and software problems.
- Conducted regular preventive maintenance on hardware equipment, prolonging lifespan while minimizing unexpected failures.
- Improved network efficiency by optimizing configurations and implementing necessary updates.
- Performed troubleshooting and repaired peripheral devices such as printers, scanners and [Type].
- Monitored server room, wireless network and other server infrastructure, keeping systems running smoothly.
- Configured systems according to prescribed software and hardware frameworks.
- Installed and configured operating systems and applications.
- Installed, configured and maintained computer systems and network connections.
- Created user accounts and assigned permissions.
- Removed malware, ransomware, and other threats from laptops and desktop systems.
- Configured and tested new software and hardware.
- Researched and identified solutions to technical problems.
- Tested new software and hardware prior to deployment.
IT Specialist
University (Marta Abreu)
03.2008 - 05.2012
- Maintained office PCs, networks and mobile devices.
- Provided remote technical support, resolving issues quickly without requiring onsite visits whenever possible.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Enhanced user experience with thorough troubleshooting and resolution of hardware and software problems.
- Conducted regular preventive maintenance on hardware equipment, prolonging lifespan while minimizing unexpected failures.
- Managed system-wide operating system and software deployments as well as related software upgrade problems.
- Tested new software and hardware prior to deployment.
- Monitored system performance to identify potential issues.
- Responded to customer inquiries and provided technical assistance over phone and in person.
IT Help Desk Technician
IT School (Lazaro Cardenas)
09.2005 - 02.2008
- Configured hardware, devices, and software to set up work stations for employees.
- Reduced downtime for end-users by quickly diagnosing and resolving hardware and software issues.
- Provided Tier 1 IT support to non-technical internal users through desk side support services.
- Enhanced customer satisfaction by promptly addressing IT issues and providing timely solutions.
- Installed and configured operating systems and applications.
- Diagnosed and troubleshot hardware, software and network issues.
- Configured and tested new software and hardware.
Education
Bachelor of Computer Science - IT
University (Marta Abreu)
Santa Clara (Cuba)06-2010
Skills
- Team collaboration
- Application support
- Technical troubleshooting
- Team development
- Network administration
- Operating system management
- Multitasking
- Problem-solving
- Teamwork and collaboration
- Organizational skills
- Hardware troubleshooting
- Technical support
Timeline
IT Manager
Provincial Hospital
08.2012 - 11.2022
IT Specialist
University (Marta Abreu)
03.2008 - 05.2012
IT Help Desk Technician
IT School (Lazaro Cardenas)
09.2005 - 02.2008
Bachelor of Computer Science - IT
University (Marta Abreu)
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