RAUL RAMIREZ
Long Beach,CA
Summary
Dynamic project manager with a proven track record at CM Construction Clean Up, adept in project planning and compliance monitoring. Leveraged robust negotiation skills to forge solid vendor relationships and achieved cost-effective contracts. Excelled in customs brokerage at UPS, showcasing expertise in inventory control and client relations. Office Support Professional with several years of experience providing exceptional administrative and customer service support. Skilled in managing daily office operations, including scheduling, data entry, filing, and record keeping. Expertise in providing administrative support for daily processes and activities in a corporate environment.
Overview
15
15
years of professional experience
Work History
Customer Service Representative
Waste Management
2024.03 - Current
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
- Enhanced customer loyalty by offering personalized solutions tailored to individual needs.
Project Manager
CM Construction
2020.01 - Current
- Company Overview: Dynamic project manager with a proven track record at CM Construction Clean Up, adept in project planning and compliance monitoring
- Successfully managed projects with tight deadlines and limited resources
- Documented project requirements, processes, and procedures
- Created project documentation including charters, status reports, and presentations
- Established strong relationships with vendors and negotiated favorable contracts
- Ensured compliance with local, state, and federal regulations pertaining to clean-ups
- Worked with management to address related maintenance needs
- Dynamic project manager with a proven track record at CM Construction Clean Up, adept in project planning and compliance monitoring
Customs Brokerage Rep II
UPS
2022.05 - 2023.04
- Company Overview: Excelled in customs brokerage at UPS, showcasing expertise in inventory control and client relations
- Successfully coordinated the import and export of goods through customs
- Efficiently prepared declarations for import and export shipments according to local guidelines
- Utilized problem solving skills to troubleshoot complex issues related to shipment delays or discrepancies
- Accurately completed paperwork including invoices, bills of lading, certificates of origin
- Performed thorough quality checks prior to submission of documents for clearance purposes
- Maintained detailed records of imports, exports, shipping information, and other related data
- Excelled in customs brokerage at UPS, showcasing expertise in inventory control and client relations
Dispatch Coordinator
CareCar
2021.08 - 2022.02
- Evaluated problematic conditions affecting service levels and reacted accordingly to resolve issues
- Developed efficient processes for dispatching drivers to ensure timely arrivals and departures
- Contacted customers to communicate variances in arrival and pick up times
- Implemented driver assignments based on workforce availability and scheduling parameters
- Prepared and processed data and paperwork to maintain driver activities in computer systems
- Managed the scheduling of multiple drivers for daily routes while ensuring all patience arrived in a timely manner
- Utilized GPS systems to provide real-time updates to customers regarding estimated pick up times
Client Services Specialist
Autism Learning Partners
2021.04 - 2021.07
- Performed data entry tasks to update customer information in databases accurately and quickly
- Provided superior customer service, ensuring client satisfaction and loyalty
- Analyzed customer feedback data to identify areas for improvement in the customer service process
- Provided comprehensive support via phone, email or live chat sessions based on individual needs
- Collaborated with other departments to ensure timely resolution of escalated customer issues
- Demonstrated strong organizational skills while managing multiple projects simultaneously
- Assisted customers with account set-up, billing inquiries, product orders, returns, exchanges, refunds, credits
- Prepared daily activity summaries outlining key accomplishments achieved during shift coverage
Dispatcher
Republic Services
2017.07 - 2020.03
- Excelled in multitasking to manage a high call volume with professionalism and efficiency
- Proficiently used computer systems for data entry, tracking, and managing of driver information
- Responded quickly to emergency situations involving drivers or vehicles
Dispatch Supervisor
Safe Shred
2009.10 - 2017.07
- Implemented safety protocols for drivers to minimize risk of accidents or injury
- Investigated issues that arose during deliveries and developed solutions to prevent future occurrences
- Developed and maintained strong relationships with customers, vendors and other internal departments
- Monitored vehicle maintenance needs ensuring proper preventative maintenance was completed on schedule
- Ensured compliance with local laws regarding driving hours, rest periods
- Managed employee scheduling across multiple shifts within the department
- Facilitated communication between drivers, customers and vendors throughout the duration of each shipment
- Weighed and measured materials, equipment, and products to maintain relevant records
Education
High School Diploma -
Bellflower Highshool
Bellflower, CA06.2007
Skills
- Technical Support
- Compliance Monitoring
- Cost Control
- Root Cause Analysis
- Project Management
- Inventory Control
- Contract Management
- Project Planning
- Schedule Management
- Client Relations
- Customer Relations
References
References available upon request
Timeline
Customer Service Representative
Waste Management
2024.03 - Current
Customs Brokerage Rep II
UPS
2022.05 - 2023.04
Dispatch Coordinator
CareCar
2021.08 - 2022.02
Client Services Specialist
Autism Learning Partners
2021.04 - 2021.07
Project Manager
CM Construction
2020.01 - Current
Dispatcher
Republic Services
2017.07 - 2020.03
Dispatch Supervisor
Safe Shred
2009.10 - 2017.07
High School Diploma -
Bellflower Highshool
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