RAUL RAMIREZ
Huntington Station,NY
Summary
Accomplished Director of Housekeeping with a proven track record at Hilton Garden Inn Times Square North, enhancing operational efficiency and guest satisfaction. Expert in budgeting, payroll operations, and developing SOPs. Skilled in team leadership and inventory control, consistently exceeding brand standards and driving employee engagement.
Overview
6
6
years of professional experience
Work History
Director of Housekeeping
Hilton Garden Inn Times Square North
New York, NY
10.2021 - Current
- Reopened and rebranded experience.
- Efficiently met brand standards of cleanliness and preventive maintenance.
- Develop and train housekeeping staff by creating SOPs and quality control policies.
- Manage capital expenditure, ensuring operational efficiency.
- Ensure contractor, guest, and employee satisfaction.
Housekeeping Executive
Hilton Melville
Melville, NY
10.2020 - 09.2021
- Efficiently conducted on-site laundry department.
- Met and enhanced Union policies.
- Ensured cleanliness of public spaces and recreation facilities.
- Collaborated on the restoration of facility.
Executive Housekeeper
The Williamsburg Hotel
Brooklyn, New York
05.2019 - 07.2020
- Accurately perform payroll for Housekeeping team.
- Identify high-value customers, and supervise special events.
- Assist the General Manager and department heads on a weekly basis.
- Perform forecasting, scheduling, and purchasing.
Education
Bachelor of Arts - Hotel Management
Nassau Community College
Garden City, NY05-2015
Associate of Arts - Interior Design
Ventura Community College
Ventura, CA06-2014
Culinary Arts
San Ignacio De Loyola University
Lima, Peru12-2013
Skills
- Supplies, inventory, and control
- Scheduling coordination
- Payroll operations
- Laundry operations
- Budgeting and financial expertise
- Hotel systems
- Productivity tracker
- Guest satisfaction
Accomplishments
- Manager of the Year 2024.
- Best manager of Q1 2024, Q1 2022.
Timeline
Director of Housekeeping
Hilton Garden Inn Times Square North
10.2021 - Current
Housekeeping Executive
Hilton Melville
10.2020 - 09.2021
Executive Housekeeper
The Williamsburg Hotel
05.2019 - 07.2020
Bachelor of Arts - Hotel Management
Nassau Community College
Associate of Arts - Interior Design
Ventura Community College
Culinary Arts
San Ignacio De Loyola University
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