Raul Ramos

Supervised day-to-day operations to meet performance, quality and service expectations.

• Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
• Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
• Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
• Created employee schedules to align coverage with forecasted demands.
• Reviewed sales and gross profit report to assess company efficiency.
• Increased employee performance and job satisfaction to strengthen retention and engagement.
• Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
• Assisted in organizing and overseeing assignments to drive operational excellence.

• Developed and implemented strategies to increase sales and profitability.
• Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
• Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
• Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
• Implemented operational strategies and effectively built customer and employee loyalty.

• Manage a $10M, 65 employee, big box location
• Enforce sound merchandising and loss control strategies @ Execute corporate programs and policies @ Drive optimal customer satisfaction, associate productivity and P&L results
• Managed inventory control, cash control, and store opening and closing procedures.
• Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
• Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
• Assisted with hiring, training and mentoring new staff members.
• Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.

• Responsibilities included: providing a great customer experience, developing a culture of selling, maintaining strong merchandising standards and operations
• Training, coaching and developing individuals based on skill set, business needs and individual goals
• Staffing store through recruiting and interviewing per staffing model
• ISCE Captain for Albuquerque market.

• Training,developingand coaching a l l team m embersto ensure a high level
• F engagement
• Ensuring day-to-day operations
• F the business are executed on time
• Holding associates accountable for selling behaviors and company standards.

• Responsible for day-to-day store operations, customer satisfaction, coaching and developing associates and selling in technology area.
• Evaluated employee performance and conveyed constructive feedback to improve skills
• Established team priorities, maintained schedules and monitored performance
• Defined clear targets and objectives and communicated to other team members

• Resolved escalated customer service inquiries and complaints to maintain satisfaction.
• Monitored customer service calls to verify representatives' adherence to service standards and best practices.
• Supervised large teams with guidance, support and direction for high-quality customer care.
• Evaluated staff performance and provided feedback to improve customer service delivery.
• Led customer service projects to address and achieve key business objectives.