Summary
Overview
Work History
Education
Skills
Websites
Accomplishments
Languages
Timeline
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Raul Reyes

Union City

Summary

Versatile and results-driven healthcare operations leader with 7+ years of progressive experience in sterile processing, high-level disinfection, compliance, project management, and entrepreneurship. Known for building cohesive, high-performing teams and driving process improvements that enhance patient safety, operational efficiency, and regulatory compliance. Skilled in cross-functional collaboration, staff development, survey readiness, vendor management, and data-informed decision-making. Team-focused and change-oriented, with a track record of empowering staff through mentorship, technology integration, and continuous improvement. Additional strengths include business ownership, digital engagement, and remote team coordination. Bilingual in English and Spanish.

Overview

8
8
years of professional experience

Work History

Sterile Processing Manager

Kaiser Permanente
12.2020 - Current

-Manages services and departments in providing patient care equipment and surgical instrumentation reprocessing functions including; collection, decontamination, assembly, sterilization, high-level disinfection and distribution

-Develops and ensures compliance with departmental budget. Manages fixed departmental equipment and plant property. Works collaboratively with other departments and units to ensure efficient, safe and effective instrument and equipment availability. Models excellence in customer service, ensuring the highest standards for both internal and external constituent satisfaction.

-Oversees department budget and involvement within multiple operations and project management

Scope Oversight Coordinator

Kaiser Permanente
07.2018 - 12.2020

-Coordinating the activities on flexible endoscope and endocavity probe reprocessing. Provide support to clinic managers responsible for endoscope/endocavity reprocessing areas. Support may include but not be limited to; staff training, initial and annual competency review, and performing audits. Develops and maintains on-going staff development.

- Collaborating with Project managers to initiate and complete projects.

- Monitors and reports compliance with sterilization and high-level disinfection mandatory testing processes in the medical center and satellite clinics.

- Audit facilities to ensure proper policies are followed

- Prepare facilities of national survey

Certified Sterile Processing Technician

Kaiser Permanente
05.2017 - 09.2018
  • Collaborated with the surgical team, providing timely delivery of sterile equipment during surgeries.
  • Played a crucial role in maintaining Joint Commission accreditation through adherence to best practices in sterile processing operations.
  • Assisted in reducing surgical delays, swiftly addressing any issues related to missing or damaged instruments.
  • Achieved consistent quality outcomes, closely following manufacturer guidelines for reprocessing reusable medical devices.
  • Improved patient safety by ensuring all surgical instruments were properly sterilized and assembled.

Community Manager

Little Lemon Friends NFT
06.2020 - 01.2022

-NFT ( Non - fungible Tokens ) Training for community members - Cryptocurrency basic training classes

- Organize and coordinate all collaborations and marketing for Little Lemon Friends NFT project.

- Plan and host Community Events - Community Consists of 5,000 members

- Work in team settings to collaborate appropriate operations

- Experience with Discord and coding within Discord

Brand Owner

My Little Heart
06.2021 - 01.2024

-Distribution of sales of product

- Managing budget / expenses

- Communicating with overseas suppliers

- Customer Service

Education

Bachelor of Science - Healthcare Management

University of Phoenix
Tempe, AZ
11.2021

Certification - Project Management

Coursera
Google
02.2023

Skills

  • -Problem resolution
  • -Decision Making
  • -Relationship development
  • -Budget Planning
  • -Project Management
  • -Business Development
  • -Process improvement
  • -Data analysis
  • -Leadership
  • Team Building
  • -Quality Control
  • -Survey Readiness

Accomplishments

    - Led Successful Joint Commission Surveys at both Kaiser Permanente locations for the SPD & GI department.

    0 Findings

    San Jose - 2019

    Fremont - 2022

  • Successfully led department through multiple internal and external audits with full compliance
  • Created a Leadership Training Series for techs aspiring to leadership, increasing internal promotions by 30%
  • Recognized by hospital leadership for cross-department collaboration and crisis management during COVID-19 surge
  • Directed onboarding and training for 10+ new hires, resulting in a 95% retention rate over 2 years
  • Managed $1M+ annual department budget, reducing unnecessary spend while maintaining service levels

Languages

Spanish
Full Professional

Timeline

Brand Owner

My Little Heart
06.2021 - 01.2024

Sterile Processing Manager

Kaiser Permanente
12.2020 - Current

Community Manager

Little Lemon Friends NFT
06.2020 - 01.2022

Scope Oversight Coordinator

Kaiser Permanente
07.2018 - 12.2020

Certified Sterile Processing Technician

Kaiser Permanente
05.2017 - 09.2018

Bachelor of Science - Healthcare Management

University of Phoenix

Certification - Project Management

Coursera