Raul Reyna
Mission,Texas
Summary
Proven leader at HEB Grocery Store, adept in team management and customer relations, significantly enhancing store performance and customer satisfaction. Excelled in deploying sales strategies and POS systems, achieving notable improvements in efficiency and repeat business. Skillfully balanced a flexible schedule with team building, fostering a dynamic and results-driven work environment. Accomplished Assistant Manager with in-depth experience consistently rising through ranks. Well-versed in sales, personnel management, accounting and inventory management. Dedicated to complete knowledge of company products and services for optimized customer service. Possesses versatile skills in project management, problem-solving, and collaboration. Brings fresh perspective and strong commitment to quality and success. Recognized for adaptability and proactive approach in delivering effective solutions. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level produce manager position. Ready to help team achieve company goals.
Overview
35
35
years of professional experience
Work History
Assistant Store Manager
HEB Grocery Store
01.2015 - Current
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
- Created and maintained safe and secure work environments for employees.
- Improved store operations by establishing clear communication channels between team members and implementing efficient scheduling practices.
- Implemented loss prevention tactics to deter thefts while maintaining a welcoming environment for all customers.
- Collaborated with store manager to develop marketing initiatives that drove traffic and increased brand awareness.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
- Raised property accuracy and accountability by creating new automated tracking method.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
Customer Service Manager
HEB Grocery Store
01.2000 - 01.2014
- Boosted customer retention rates through exceptional problem-solving skills and relationship-building efforts.
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
- Followed through with client requests to resolve problems.
- Developed strong relationships with key clients, ensuring their needs were met consistently and promptly.
- Took ownership of customer issues and followed problems through to resolution.
- Enhanced customer satisfaction by streamlining support processes and implementing new strategies.
- Managed complex customer issues effectively, navigating multiple internal resources to identify and implement the best possible solutions.
- Collaborated with upper management to improve customer service processes and support structures company-wide.
Manager in Charge
HEB Grocery Store
01.1998 - 01.2000
- Championed innovative solutions to address operational challenges, leading to significant improvements in workflow efficiency and overall team performance.
- Ensured timely project completion by developing detailed schedules and managing resources effectively throughout the process.
- Evaluated competitor offerings and industry trends to develop strategic plans that positioned the company favorably within the market landscape for long-term success.
- Delivered consistent results by setting clear expectations for team members, regularly reviewing performance metrics, and providing the necessary support to ensure goals were met or exceeded.
- Developed strong client relationships through consistent communication, resulting in increased customer satisfaction and repeat business.
- Enhanced employee engagement with regular feedback, recognition programs, and career development support.
Grocery Manager
HEB Grocery Store
01.1997 - 01.1998
- Orchestrated performance-oriented environment by closely supporting team members.
- Managed vendor relationships to ensure timely deliveries and consistent product quality.
- Streamlined checkout process, resulting in shorter lines and happier customers.
- Delivered excellent customer service while managing daily operations, increasing repeat business from satisfied shoppers.
- Boosted employee morale by fostering a positive work environment and providing regular feedback.
- Delegated tasks and duties to grocery staff and clearly communicated timeframes for completion.
Service Manager
HEB Grocery Store
01.1990 - 01.1996
- Coordinated cross-departmental efforts to address complex customer issues, facilitating better communication and collaboration between teams.
- Mentored junior technicians, fostering a positive team dynamic that encouraged knowledge sharing and skill development.
- Developed and maintained positive relationships with customers to build rapport and trust.
- Maintained a safe working environment by enforcing strict safety protocols and providing ongoing staff training on proper equipment use.
- Streamlined scheduling procedures, optimizing technician deployment to maximize productivity and minimize client wait times.
- Managed a team of technicians, ensuring timely completion of projects and high-quality workmanship.
- Resolved customer complaints in professional and timely manner.
Education
Bachelor of Science - Education
University Pan American
Edinburg, United States05.2000
Skills
- Customer Relations
- Flexible Schedule
- Display Setup
- Goals and performance
- Customer Service
- POS Systems
- Sales Strategies
- Customer experience
- Team Management
- Team Building and Leadership
Languages
Spanish
Professional Working
Timeline
Assistant Store Manager
HEB Grocery Store
01.2015 - Current
Customer Service Manager
HEB Grocery Store
01.2000 - 01.2014
Manager in Charge
HEB Grocery Store
01.1998 - 01.2000
Grocery Manager
HEB Grocery Store
01.1997 - 01.1998
Service Manager
HEB Grocery Store
01.1990 - 01.1996
Bachelor of Science - Education
University Pan American
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