Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
Generic

Raul Rivas

Summary

Dynamic Corporate Trainer with a proven track record at Gen Korean BBQ House, specializing in course design and mentorship. Enhanced employee retention through engaging training programs and effective coaching. Skilled in relationship building and training evaluation, driving performance improvements and fostering a collaborative workplace culture.

Results-driven professional skilled in creating and implementing effective training programs for diverse teams. Proven track record of enhancing employee skills and fostering collaborative learning environment. Known for adaptability and strong focus on achieving measurable outcomes through teamwork and flexibility.

Overview

12
12
years of professional experience

Work History

Corporate Trainer

Gen Korean BBQ House
08.2023 - Current
  • Conducted evaluations and observed employee performance to identify areas of needed improvement.
  • Enhanced corporate culture by conducting team-building activities and workshops.
  • Developed training programs to meet company objectives.
  • Evaluated employee performance and provided actionable feedback for improvement, leading to higher overall success rates.
  • Facilitated open communication between employees and leadership by organizing regular feedback sessions and focus groups.
  • Streamlined onboarding process for efficiency, facilitating smoother integration of new employees.
  • Reduced training costs without compromising quality by optimizing resource allocation.
  • Increased employee retention with engaging and relevant training sessions.
  • Provided coaching and mentoring to employees.

Assistant Manager

Gen Korean BBQ House
03.2022 - 08.2023
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
  • Generated repeat business through exceptional customer service.
  • Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
  • Collaborated with the management team to develop strategic plans for business growth and improvement.
  • Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
  • Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
  • Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
  • Facilitated clear communication between employees and upper management through regular meetings and updates.
  • Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
  • Conducted employee performance evaluations, providing constructive feedback for growth and development.
  • Implemented staff training programs, enhancing product knowledge and improving customer service skills.
  • Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.
  • Ensured compliance with all safety regulations by conducting regular inspections of equipment/operations within the store.
  • Monitored sales trends to adjust pricing strategies for optimal profitability.
  • Enhanced team productivity by streamlining operational processes.
  • Collaborated with management team to set sales targets and strategies, achieving consistent sales growth.
  • Coached new employees, ensuring smooth onboarding process and quicker adaptation to their roles.
  • Oversaw daily operations to maintain store cleanliness and organization.
  • Analyzed sales data to identify trends and adjust inventory orders accordingly.
  • Maintained compliance with health and safety regulations, ensuring safe environment for both staff and customers.
  • Increased sales through effective merchandising strategies and targeted promotions.

Assistant Manager

Umaya Ramen
08.2020 - 04.2022
  • Improved operational efficiency by adopting new technology for inventory management.
  • Led weekly team meetings to discuss goals and review performance, fostering culture of continuous improvement.
  • Negotiated with suppliers to secure better pricing, reducing operational costs.
  • Facilitated team-building activities, enhancing team cohesion and morale.
  • Engaged with customers to gather feedback, using insights to improve service and product offerings.
  • Developed marketing strategies to attract new customers, increasing foot traffic.
  • Improved customer satisfaction by resolving complaints and inquiries promptly.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.

Customer Service Specialist

Shred It
07.2016 - 03.2020
  • Handled escalated calls calmly, finding resolutions that satisfied both the company and the customer''s needs.
  • Managed high call volume while maintaining a courteous and professional demeanor.
  • Assisted new employees with training, sharing best practices for handling difficult situations and achieving positive outcomes.
  • Adapted quickly to changes in company policies or procedures ensuring consistency in delivering accurate information to customers.
  • Established trust with clients through clear communication, patience, and understanding their unique challenges fully before offering solutions tailored to their needs.
  • Developed rapport with customers, fostering long-term relationships and repeat business.
  • Actively participated in team meetings and professional development workshops, continuously seeking opportunities to enhance skills and provide exceptional customer service.
  • Increased customer retention rates by providing exceptional problem-solving skills and personalized solutions.
  • Monitored quality assurance metrics regularly, identifying opportunities for personal growth and development within the role.
  • Responded to customer requests for products, services, and company information.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Cross-trained and backed up other customer service managers.

Kitchen Manager

Gen Korean BBQ House
02.2014 - 07.2016
  • Maintained a clean and safe work environment, adhering to all health department regulations and guidelines.
  • Scheduled and received food and beverage deliveries, adhering to food cost and budget.
  • Checked and tested foods to verify quality and temperature.
  • Mentored and trained new team members, fostering a positive culture of teamwork and collaboration within the kitchen staff.
  • Conducted daily checks of refrigerators and freezers to verify proper food storage, container labeling, and surface cleaning.
  • Reduced food waste by closely monitoring inventory levels and implementing proper food storage techniques.
  • Collaborated with front-of-house staff to ensure seamless communication between the kitchen team and service areas for optimal guest experiences.
  • Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
  • Consistently met or exceeded local health department inspection requirements through diligent adherence to safety protocols and maintaining thorough documentation records.
  • Improved kitchen efficiency by implementing streamlined processes and optimizing staff scheduling.
  • Delegated food preparation duties down to cooks and followed up with cooks to verify proper preparation and production of meals.
  • Developed and implemented kitchen policies and procedures to establish clear guidelines for kitchen operations and comply with regulations.
  • Enhanced customer satisfaction with attentiveness to dietary restrictions and allergen concerns in menu offerings.
  • Implemented and maintained food safety and sanitation standards to establish safe handling and preparation of food.
  • Developed kitchen staff through training, disciplinary action, and performance reviews.
  • Contributed to a positive workplace culture by actively engaging with staff members, promoting open communication channels, and demonstrating support for ongoing professional development opportunities.
  • Increased overall profitability with effective budget management, including cost control strategies for purchasing and labor expenses.
  • Developed and maintained professional relationships with suppliers to acquire high-quality ingredients and products with reasonable prices.
  • Created and deployed successful strategies to boost restaurant performance, streamline food prep processes and reduce waste.
  • Calculated prices of ingredients to monitor food costs and control expenses.

Education

Associate of Arts - Business Administration

Cerritos College
Norwalk, CA

Skills

  • Course design
  • Mentorship
  • Training evaluation
  • Employee presentations
  • Data tracking
  • Marketing
  • Coaching and development
  • Relationship building
  • Employee interviewing
  • Orientation and onboarding

Accomplishments

  • Achieved corporate alcohol and premium sales percentage expectations at various stores by introducing one on one coaching and mentoring for all staff members from host to runners to servers and management teams and GM's and district managers.
  • Developed a customizable script used company wide to promote alcohol and premium menu upselling and profitability and enhance customer hospitality

Languages

English
Full Professional
Spanish
Full Professional

Timeline

Corporate Trainer

Gen Korean BBQ House
08.2023 - Current

Assistant Manager

Gen Korean BBQ House
03.2022 - 08.2023

Assistant Manager

Umaya Ramen
08.2020 - 04.2022

Customer Service Specialist

Shred It
07.2016 - 03.2020

Kitchen Manager

Gen Korean BBQ House
02.2014 - 07.2016

Associate of Arts - Business Administration

Cerritos College