Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Raul Rivera

Chicago,IL

Summary

A retail professional with 19 years of experience, specializing in managing store operations with a successful history. My expertise lies in driving sales growth, and ensuring exceptional customer service. I possess strong leadership skills to motivate teams and achieve goals while upholding operational excellence. High-energy Store Manager bringing extensive experience in retail settings. Set and enforced consistent standards to maintain staff satisfaction and meet performance targets. Dynamic relationship-builder with organized nature and sound judgment focused on maximizing team efficiency.

Overview

15
15
years of professional experience

Work History

STORE MANAGER

LOWES Inc
03.2023 - Current
  • Lead retail store operations and oversee store management teams to not only meet but exceed sales goals.
  • Set sales goals and develop strategies to achieve them, monitoring progress and taking corrective actions when necessary.
  • Build and nurture strong partnerships with associates from store, regional, and Store Support Center levels.
  • Recruit, conduct interviews, and select both management team members and sales associates, ensuring adequate staffing, especially during busy periods.
  • Develop and train a proficient management team, prioritizing effective training and growth of sales associates as well, aiming to reduce employee turnover.
  • Establish clear performance benchmarks and ensure team members are held responsible for meeting these standards. Regularly provide guidance, feedback, and performance conversations with associates.
  • Manage payroll and business planning processes, ensuring compliance while upholding company policies, expectations, and systems.
  • Ensure excellent customer service by addressing customer inquiries, concerns, and complaints in a timely and satisfactory manner.
  • Monitor and control expenses, supplies, and operational expenditures, to achieve budgetary targets.
  • Foster a positive work culture by promoting teamwork, recognition, and professional development opportunities for employees.
  • Build relationships with key customers, contractors, and community organizations to enhance store's reputation and customer base.

STORE MANAGER

The Home Depot Inc
01.2019 - 02.2023
  • Efficiently managed all aspects of store operations, encompassing sales, inventory, merchandising, and customer service.
  • Led a sizable team of up to 200 associates, offering coaching and growth prospects to enhance performance and staff retention.
  • Attained sales and profitability objectives by implementing impactful merchandising strategies and optimizing store layout.
  • Upheld remarkable service standards and swift issue resolution, resulting in consistently high levels of customer satisfaction.
  • Orchestrated community events via the Team Depot program, forging strong connections with local entities and customers.
  • Developed and implemented P&L management strategies to control costs and maximize profitability
  • Consistently achieved shrinking and safety goals through effective leadership and training.
  • Analyze and leverage various reports, including financial, operational, safety, and customer data to make informed decisions.
  • Analyze sales trends and guide the team towards increasing sales in core businesses, such as Pro contractor business, Online business and Specialty Sales and services (including Door and window installs, Kitchen cabinet sales and remodels, and flooring and install sales and services), by leveraging key seasons, events, and weekends
  • Monitored and evaluated competition, harnessed guest insights and feedback to drive business growth, and positioned the store as the favored choice for our customers.

Assistant Store Manager

The Home Depot Inc
06.2008 - 01.2019
  • Overseeing daily operations and reaching store objectives.
  • Inspire and energize associates to deliver outstanding customer service.
  • Train and enhance associates understanding of policies, procedures, and customer service techniques.
  • Evaluate feedback from customers and staff to enhance operational approaches and remove challenges.
  • Supervise inventory levels, encompassing merchandise orders, reception, and stocking.
  • Study sales data and formulate tactics for boosting sales and profitability.
  • Guarantee adherence to company policies, procedures, and safety regulations.
  • Maintain a clean, orderly, and well-kept store environment.

Education

Associate of Applied Business -

St Augustine
Chicago, IL

Skills

  • Customer service excellence
  • Shrink management and safety compliance
  • P&L management and cost control
  • Community engagement and event planning
  • Bilingual
  • Team Leadership
  • Retail Merchandise Quality Standards
  • Strategize Business Plans
  • Goals and Performance
  • Staff Management
  • Staff Training

Languages

English
Spanish

Timeline

STORE MANAGER

LOWES Inc
03.2023 - Current

STORE MANAGER

The Home Depot Inc
01.2019 - 02.2023

Assistant Store Manager

The Home Depot Inc
06.2008 - 01.2019

Associate of Applied Business -

St Augustine

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Raul Rivera