Raul Rivera
Ontario,California
Summary
Clinic Manager with high level of professionalism, motivation and commitment to patient satisfaction. Over 13 years of experience facilitating staff teams and working alongside medical personnel. Successfully oversee human resources, supply management, patient services, budgeting and recordkeeping.
Overview
14
14
years of professional experience
Work History
Clinic Manager
EAST VALLEY COMMUNITY HEALTH CENTER
04.2023 - 09.2023
- Managed clinic operations for Multi-Specialty Adult Family Health Center for underserved, low-income, and homeless population within Los Angeles County and San Gabriel Valley.
- Streamlined clinic operations by implementing efficient scheduling and appointment systems.
- Improved patient satisfaction through effective communication and compassionate care.
- Successfully managed clinic budgets, optimizing resource allocation for maximum efficiency.
- Demonstrated excellent leadership skills in managing a diverse team of medical professionals and support staff.
- Utilized data analysis tools to track key performance indicators, identifying areas for improvement and driving continuous growth in clinic success.
- Hired, trained and supervised employees to maintain team of high performers.
- Partnered with medical insurance providers to ensure accurate billing, reducing claim denials and enhancing the clinic''s revenue stream.
- Budgeted for resources to control expenditure and maximize profits.
- Completed bi-weekly payroll for 40 employees.
Clinic Operations Manager
EXER URGENT CARE
09.2020 - 08.2022
- Manager responsible for providing strategic oversight for multiple high volume Urgent Care Centers in Southern California.
- Streamlined clinic operations by implementing efficient scheduling systems and staff coordination.
- Conducted routine facility inspections, identifying areas needing improvement and eliminating hazards posed to staff and patients for continued compliance with associated regulations.
- Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
- Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
- Analyzed and reported patient data to identify areas of improvement and facilitate decision-making.
- Created and implemented policies to improve operational efficiency and patient care quality.
- Attended regular meetings with hospital administrators to discuss clinic operations and policies.
- Developed and implemented team building activities to foster collaboration and improve employee morale.
- Completed bi-weekly payroll for 50 employees.
Operations Supervisor
QTC MANAGEMENT INC.
11.2018 - 04.2020
- Improved operational efficiency by streamlining processes and implementing time-saving strategies.
- Managed daily operations for optimal performance, ensuring smooth workflows and timely completion of tasks.
- Reduced employee turnover by fostering a positive work environment and addressing employee concerns promptly.
- Conducted regular performance evaluations for direct reports, identifying areas for improvement and setting development goals accordingly.
- Maintained open lines of communication with upper management to provide regular updates on operational progress and challenges faced by the team.
- Evaluated team member performance and productivity, provided feedback and implemented corrective actions.
- Motivated and trained employees to maximize team productivity.
- Completed bi-weekly payroll for 26 employees.
Office Manager
HAVEN URGENT CARE
02.2016 - 07.2018
- Monitored and controlled daily business operations for Multi Specialty Urgent Care Medical Facility.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
- Reduced costs with meticulous budget monitoring and expense tracking for essential supplies and equipment.
- Facilitated smooth communication between departments, addressing concerns promptly to maintain harmonious work relationships.
- Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.
- Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
- Managed compliance to keep organization operating within legal and regulatory guidelines.
- Evaluated employee records and productivity and submitted evaluation reports.
Clinic Operations Manager
CAREMORE HEALTH PLAN
09.2014 - 01.2016
- Streamlined clinic operations by implementing efficient scheduling systems and staff coordination.
- Ensured regulatory compliance through meticulous record-keeping, documentation, and adherence to industry guidelines.
- Facilitated regular team meetings for open communication channels, addressing concerns, and sharing best practices among staff members.
- Analyzed data from various sources to identify areas of improvement in service delivery or operational processes within the clinic setting.
- Actively participated in community outreach events promoting clinic services, enhancing public awareness about available resources, and fostering strong relationships with community members.
- Hired, trained and supervised employees to maintain team of high performers.
- Monitored duties assigned to personnel to promote high levels of patient care and job efficiency.
- Monitored number of patients and wait times to create efficient flow of patients from check-in to check-out.
- Analyzed and reported patient data to identify areas of improvement and facilitate decision-making.
Medical Assistant Instructor
CONCORDE COLLEGE
07.2013 - 09.2014
- Enhanced students'' clinical skills through carefully designed practical sessions and lab exercises.
- Developed strong rapport with students, providing one-on-one support to those struggling with course material or facing personal challenges.
- Collaborated with other instructors to ensure consistency in teaching methods and alignment of course objectives across all sections.
- Mentored numerous students who successfully completed certification exams on their first attempt, leading to a higher program pass rate.
- Increased student engagement during class time by employing various teaching strategies tailored to diverse learning styles.
- Coordinated with clinical sites to arrange externship opportunities for students, ensuring a valuable hands-on experience in real-world healthcare settings.
- Administered regular quizzes and exams to evaluate student progress, providing constructive feedback on areas of improvement or reinforcing successful performance.
Medical Assistant Instructor Lead
UNITED EDUCATION INSTITUTE
02.2010 - 11.2012
- Managed the day-to-day operations for the Medical Assistant Instructor team.
- Improved student comprehension by implementing interactive and hands-on learning techniques in the curriculum for Medical Assisting concepts.
- Collaborated with other instructors to ensure consistency in teaching methods and alignment of course objectives across all sections.
- Assisted in the development of new courses, incorporating up-to-date industry practices and trends into the curriculum.
- Collaborated with 5 instructors to implement best practices to enhance student learning.
Education
Bachelor of Science in Business Administration with concentration in Health Services Management (in progress). -
DeVRY UNIVERSITY
Pomona, CAMedical Assistant Certificate -
NORTH-WEST COLLEGE
Pomona, CASkills
- Program Management
- Profit and Loss Statements
- Revenue Management
- Administrative Leadership
- Urgent Care
- Operations Management
- Problem Solving
- Team Building
- Resource Allocation
- Conflict Resolution
- Critical Thinking
- Employee Recruitment and Hiring
- Process Implementation
- Employee Work Scheduling
- Schedule Management
Languages
Spanish
Full Professional
Timeline
Clinic Manager
EAST VALLEY COMMUNITY HEALTH CENTER
04.2023 - 09.2023
Clinic Operations Manager
EXER URGENT CARE
09.2020 - 08.2022
Operations Supervisor
QTC MANAGEMENT INC.
11.2018 - 04.2020
Office Manager
HAVEN URGENT CARE
02.2016 - 07.2018
Clinic Operations Manager
CAREMORE HEALTH PLAN
09.2014 - 01.2016
Medical Assistant Instructor
CONCORDE COLLEGE
07.2013 - 09.2014
Medical Assistant Instructor Lead
UNITED EDUCATION INSTITUTE
02.2010 - 11.2012
Bachelor of Science in Business Administration with concentration in Health Services Management (in progress). -
DeVRY UNIVERSITY
Medical Assistant Certificate -
NORTH-WEST COLLEGE
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