RAUL RIVERA
Harlingen
Summary
Detail-oriented and disciplined U.S. Military Veteran with strong experience in logistics, inspection, and technical operations. Brings hands-on expertise in materials handling, equipment calibration, safety compliance, and process documentation. Adept at interpreting technical data, conducting field inspections, and collaborating with engineers and contractors. Holds a Master’s in Data Analytics with experience in SQL, SAS, and Python—bringing a data-driven mindset to quality assurance and material testing roles.
Overview
18
18
years of professional experience
Work History
Service Analyst
Texas Health & Human Services
Harlingen
03.2019 - 08.2020
- Interviewed applicants and recipients in person or by outbound telephone calls to obtain pertinent financial and personal information to determine financial eligibility for public assistance programs such as SNAP and Medicaid.
- Evaluated data from various electronic and other sources to enter information into a computer-based eligibility system.
- Held 102% utilization proficiency for 6 months straight. Averages 250 case workload every month for the past 6 months.
- Processed work in accordance with state and federal regulations and established procedures, guidelines and timeframes.
- Operated computers to perform data entry and basic office software use such as Microsoft Word, Outlook and Excel.
- Managed case documentation to ensure compliance with state regulations and standards.
- Facilitated communication between clients and various departments for efficient resolution.
- Developed and maintained relationships with clients to ensure customer satisfaction.
- Provided feedback on quality assurance initiatives aimed at improving overall service levels.
Application Analyst
Prime HealthCare
Harlingen
08.2017 - 02.2018
- Responsible to identify, troubleshoot, document, and/or resolve optimization and incident issues.
- Ability to lead meetings, prioritize, resolve conflicts, maintain issues list, manage project plan.
- Ensured accountability to research, organize, analyze, and synthesize responsible for designing, coding, testing, implementing and supporting applications software preparation of build plans specific to Go-live site's structure.
- Involved in the full systems life cycle and customize test scripts based on workflow and perform unit testing specific to individual modules.
- Analyzed application performance to identify improvement opportunities within healthcare systems.
- Collaborated with cross-functional teams to troubleshoot software issues effectively.
- Supported end-users by providing training sessions on application utilization.
- Tested application updates to ensure compliance with industry regulations and standards.
Child Protective Service Investigator
Department of Family Protective Services
San Antonio
03.2015 - 10.2015
- Documented evidence on allegations of child abuse or neglect with 100% completion within 45 days. Ensured 100% accountability of 80 children's safety and wellness by implementing safety plans.
- Served as the liaison to social service agencies, schools, local law enforcement agencies, and attorneys.
- Conducted interviews on family members, doctors, and nurses regarding child's case.
- Responsible for documenting all relevant information and evidence within 24 hours.
- Conducted thorough investigations of child welfare reports and allegations.
- Documented findings in detailed reports for case management teams.
- Attended court hearings to present case information and recommendations.
Psychiatric Nursing Asst. I (part-time)
Department of State Health Services
Harlingen
11.2014 - 03.2015
- Responsible for maintaining observation reports and documentation on patient conditions and behaviors to facilitate plan of care developed by Certified Behavior Analysis.
- Engaged in direct and indirect therapeutic interaction with over 15 patients and promoted living and social skills.
- Facilitated in psychiatric emergencies by using approved techniques to include prevention and management of aggressive behavior (PMAB) to ensure patient and caregiver safety.
- Collaborate with or assist doctors, psychologists, or rehabilitation therapists in working with mentally ill, emotionally disturbed, or developmentally disabled patients to treat, rehabilitate, and return patients to the community.
- Assisted in managing health program documentation and data entry tasks.
- Facilitated communication between department staff and external stakeholders effectively.
- Entered data into databases accurately and efficiently.
Operations Director
United States Army
Various Global Locations
10.2002 - 10.2011
- Directed projects and daily operations of three supervisors and twenty subordinates.
- Coordinated with external community to perform training and higher education to further career goals, growth, and development.
- Responsible for 100% accountability of 1 million dollars' worth of equipment while performing position two levels over my rank.
- Leadership and oversight of career development of personnel: interview and career growth resulting in 70% retention rate. Evaluated employees on monthly basis, which lead to the promotion of five soldiers to managers.
- Developed and planned logistical support: meals, ammunition, training aids, and vehicles for five-exercise resulting in 300 personnel 100% successful training.
- Created Excel and PowerPoint presentation for weekly meetings.
- Worked as a medical laboratory for four years
- Analyzed operational procedures to identify improvement areas.
Education
Master of Science - Data Analytics
The University of Texas at San Antonio
08.2017
Associates - Biology
Texas State Technical College
05.2016
Bachelor of Multidisciplinary Studies -
The University of Texas at Brownsville
12.2013
Skills
- Materials & Equipment Inspection
- Technical Reporting & Documentation
- Quality Control & Testing
- Equipment Calibration & Maintenance
- Health & Safety Compliance
- Data Analysis (SQL, Python, Excel)
- Team Collaboration & Communication
- Logistics & Field Operations
Websites
Timeline
Service Analyst
Texas Health & Human Services
03.2019 - 08.2020
Application Analyst
Prime HealthCare
08.2017 - 02.2018
Child Protective Service Investigator
Department of Family Protective Services
03.2015 - 10.2015
Psychiatric Nursing Asst. I (part-time)
Department of State Health Services
11.2014 - 03.2015
Operations Director
United States Army
10.2002 - 10.2011
Master of Science - Data Analytics
The University of Texas at San Antonio
Associates - Biology
Texas State Technical College
Bachelor of Multidisciplinary Studies -
The University of Texas at Brownsville