Raul Rivero
Sandy,Utah
Summary
Dynamic and results-driven professional with over 31 years of diverse experience in the food service industry, including catering, restaurant management, and banquet operations. Recognized for fostering a positive team environment while effectively addressing complex challenges and consistently maintaining high standards. Committed to continuous professional development and enhancing customer satisfaction, ensuring exceptional service for clients. Proven ability to contribute to organizational growth and efficiency by seeking innovative solutions that drive success and reduce costs.
Overview
22
22
years of professional experience
Work History
General Manager
Tequenos Factory
12.2008 - Current
- Established foundational processes for business operations.
- Identified new revenue generation opportunities to maximize bottom-line profitability.
- Built productive relationships with industry partners and competitors to support strategic business objectives.
- Updated business processes, products and team makeups to generate more business opportunities and cater to audience needs.
- Analyzed and tracked business metrics and made appropriate adjustments to meet supply and demand needs.
- Managed partnerships and strategic business relationships by negotiating contract terms and handling conflicts.
- Reduced operational costs through strategic cost management initiatives.
- Established a culture of accountability by setting clear expectations and holding individuals responsible for results.
- Hired and managed employees to maximize productivity while training staff on best practices and protocols.
- Enhanced company performance by implementing strategic plans and overseeing daily operations.
Dining Room Server
Cafe Madrid
06.2006 - 03.2020
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
- Maintained customer satisfaction by clarifying questions about orders and specialty items.
- Stayed up-to-date on menu changes to help customers make food choices.
- Greeted new customers, discussed specials and took drink orders.
Lead Banquet Server
Hilton Naples
11.2003 - 05.2005
- Arranged linens and table settings according to seating plan and event theme.
- Maintained flexible work schedule to meet event needs.
- Fostered enjoyable event atmosphere through friendly guest interactions
- Delivered catered food and supplies to facility for on-time set-up.
- Executed synchronized meal service simultaneously serving multiple guests.
- Prepared serving and appetizer trays and set tables at diverse events.
- Maintained event cleanliness during service by promptly clearing dishes after each course.
Education
Bachelor of Hospitality Managment - Hospitality Administration And Management
07.1996
- Restaurant Service.
- Wine Service.
- Bar service.
- Food And Beverage Cost Control.
Master Business Ownership - Accounting And Finance, Marketing, Business Growth
03-2019
Skills
- Strategic alliance
- Strategic business development
- Talent acquisition expertise
- Employee engagement strategies
- New Market Penetration
- Collaborative team development
- Goal setting
- Clear and concise communication
Languages
English
Full Professional
Spanish
Native or Bilingual
French
Elementary
Timeline
General Manager - Tequenos Factory
12.2008 - Current
Dining Room Server - Cafe Madrid
06.2006 - 03.2020
Lead Banquet Server - Hilton Naples
11.2003 - 05.2005
Instituto Universitario Tecnologico Andres Eloy - Bachelor of Hospitality Managment, Hospitality Administration And Management
Suazo Business Center - Master Business Ownership, Accounting And Finance, Marketing, Business Growth