Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Raul Rodriguez

Summary

Performance-driven Technical Specialist enthusiastic about improving business IT standards and optimizing resources. Eager to leverage 5 years of field experience in new position with room for advancement.

Overview

12
12
years of professional experience

Work History

Technical Specialist

Apple Inc.
09.2021 - Current
  • Responsible for diagnosing, testing and repairing Apple Computer Systems and Mobile Devices following Apple Computer Repair Procedures.
  • Installed, repaired, maintained, and upgraded Apple Devices
  • Instructed or provided hardware and software sales solutions to long-time Apple customers as well as new customers.
  • Helped new owners get started and current ones get quick, efficient support developing strong, positive relationships with Apple.
  • Contributed to the companies objectives by meeting minimum sales qualifications as a technician.


Lead Teller

Wells Fargo
07.2018 - 06.2021
  • Managed daily bank operations by processing customer transactions and providing exceptional customer service.
  • Recognized and prevented fraudulent activities and suspicious transactions.
  • Mentored and trained new tellers on bank procedures and customer service standards.
  • Introduced customers to other bank team members to help meet financial needs.
  • Mentored newly hired team members on learning new software for bank use.
  • Coached team members on how to use new software for sending or receiving money from federal reserve.

Restaurant Owner

Taqueria La Mexicana
11.2013 - 01.2018
  • Managed payroll, daily deposits, and cost controls.
  • Set employee schedules, delegated work, and monitored food quality and service performance.
  • Trained new employees on learning new Clover POS system to better help customers.
  • Supervised daily activities of restaurant and 20 employees.
  • Recruited, hired, and trained talented staff to fill vacancies.
  • Maintained positive relationships with local community and government officials.


IT Support Specialist

Direct Energy
06.2011 - 09.2011
  • Used ticketing systems to manage and process support actions and requests.
  • Created help desk tickets, troubleshot and resolved desktop issues.
  • Provided Tier 1 IT support to non-technical internal users through desk side support services.
  • Determined hardware and network system issues using proactive troubleshooting techniques.

Education

Associate of Arts - General Studies

San Jacinto College District
Pasadena, TX
12.2024

Skills

    Critical Thinking

  • Apple IOS
  • Technical Communication Skills
  • Microsoft Excel
  • Troubleshooting
  • Spanish
  • Multi Tasking
  • Action Oriented
  • Manages Conflict
  • Manages Complexity

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

Technical Specialist

Apple Inc.
09.2021 - Current

Lead Teller

Wells Fargo
07.2018 - 06.2021

Restaurant Owner

Taqueria La Mexicana
11.2013 - 01.2018

IT Support Specialist

Direct Energy
06.2011 - 09.2011

Associate of Arts - General Studies

San Jacinto College District

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Raul Rodriguez