Raul Rodriguez
Summary
Performance-driven Technical Specialist enthusiastic about improving business IT standards and optimizing resources. Eager to leverage 5 years of field experience in new position with room for advancement.
Overview
12
12
years of professional experience
Work History
Technical Specialist
Apple Inc.
4012 Westheimer Rd, Houston, Tx, 77027
09.2021 - Current
- Responsible for diagnosing, testing and repairing Apple Computer Systems and Mobile Devices following Apple Computer Repair Procedures.
- Installed, repaired, maintained, and upgraded Apple Devices
- Instructed or provided hardware and software sales solutions to long-time Apple customers as well as new customers.
- Helped new owners get started and current ones get quick, efficient support developing strong, positive relationships with Apple.
- Contributed to the companies objectives by meeting minimum sales qualifications as a technician.
Lead Teller
Wells Fargo
811 Sheldon Rd, Channelview, Tx, 77530
07.2018 - 06.2021
- Managed daily bank operations by processing customer transactions and providing exceptional customer service.
- Recognized and prevented fraudulent activities and suspicious transactions.
- Mentored and trained new tellers on bank procedures and customer service standards.
- Introduced customers to other bank team members to help meet financial needs.
- Mentored newly hired team members on learning new software for bank use.
- Coached team members on how to use new software for sending or receiving money from federal reserve.
Restaurant Owner
Taqueria La Mexicana
1132 Sheldon Rd, Suite C, Channelview, Tx, 77530
11.2013 - 01.2018
- Managed payroll, daily deposits, and cost controls.
- Set employee schedules, delegated work, and monitored food quality and service performance.
- Trained new employees on learning new Clover POS system to better help customers.
- Supervised daily activities of restaurant and 20 employees.
- Recruited, hired, and trained talented staff to fill vacancies.
- Maintained positive relationships with local community and government officials.
IT Support Specialist
Direct Energy
12 E Greenway #250, Houston, Tx, 77046
06.2011 - 09.2011
- Used ticketing systems to manage and process support actions and requests.
- Created help desk tickets, troubleshot and resolved desktop issues.
- Provided Tier 1 IT support to non-technical internal users through desk side support services.
- Determined hardware and network system issues using proactive troubleshooting techniques.
Education
Associate of Arts - General Studies
San Jacinto College District
Pasadena, TX12.2024
Skills
- Apple IOS
- Technical Communication Skills
- Microsoft Excel
- Troubleshooting
Critical Thinking
- Spanish
- Multi Tasking
- Action Oriented
- Manages Conflict
- Manages Complexity
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Technical Specialist
Apple Inc.
09.2021 - Current
Lead Teller
Wells Fargo
07.2018 - 06.2021
Restaurant Owner
Taqueria La Mexicana
11.2013 - 01.2018
IT Support Specialist
Direct Energy
06.2011 - 09.2011
Associate of Arts - General Studies
San Jacinto College District