Raul Roman
Miami,FL
Overview
16
16
years of professional experience
Work History
SRII Manager
The Cheesecake Factory
09.2016 - Current
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Leveraged data and analytics to make informed decisions and drive business improvements.
- Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
- Cross-trained existing employees to maximize team agility and performance.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
Server Captain
Pikayo Restaurant
02.2013 - 07.2016
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Printed dining checks with total due, collected payment and offered receipts to complete transactions.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Inspected FOH stock to identify shortages, replenish supply and maintain consistent inventory.
Manager
Outback Steakhouse
03.2007 - 01.2013
- Improved safety procedures to create safe working conditions for workers.
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
Education
University of Puerto Rico
San Juan, PRSkills
- Financial Statements
- Employment Law
- Project Management
- Health and Safety Regulations
- Control of Expenses
- Supply Chain Management
- Staff Management
- Financial Forecasting
- Train Employees
Languages
English
Full Professional
Spanish
Native or Bilingual
Timeline
SRII Manager
The Cheesecake Factory
09.2016 - Current
Server Captain
Pikayo Restaurant
02.2013 - 07.2016
Manager
Outback Steakhouse
03.2007 - 01.2013
University of Puerto Rico