Raul Romero
Converse,Texas
Summary
Strategic-thinking individual experienced in turning low-performing organizations into top revenue producers. Offering engaging and pleasant personality with expertise improving customer relationships.
Overview
25
25
years of professional experience
Work History
Director
FCE Benefits Administrators
03.2007 - Current
- Manages and trains plan builders in the analysis, rules, and regulations of the clients’ plan benefits
- Designs different types of plans (Medical, Dental, Vision, Life, STD, LTD, HRA, DUB, etc.) as well as contracts and benefit packages in the company’s trust assessment system
- Manages and maintains all benefit plans, fees, premiums, and plan documents to over 130 clients within the company
- Conducts audits on the department’s work
- Assists employees to include directors and managers from other departments with plan building issues or questions
- Keeps all communications via phone and e-mail with different departments within the company to assist them with systems’ daily inquiries
- Enters and Retrieves clients’ information using an automated information system
- Able to work in a highly stressful and demanding environment while meeting deadlines for clients during open enrollments with high accuracy in plan building
- Trains new employees of the company’ policies, procedures, and systems as part of the company’s training team leaders.
- Managed daily operations while overseeing multiple locations to foster increased productivity
- Established departmental performance goals and provided feedback for underperforming areas
- Evaluated company documentation to verify alignment with regulatory requirements
- Assisted with sales and marketing strategies to foster achievement of revenue goals
- Oversaw operations and provided corrective feedback to achieve daily and long-term goals
- Worked closely with organizational leadership and board of directors to guide operational strategy
Leading Petty Officer First Class (E-6)
US Navy Reserves
01.2007 - 01.2021
- Manage and maintain administration records
- Assist personnel with pay and benefit issues
- Prepare reports and documents using word processing, spreadsheet, or presentation software
- Perform general office duties such as delegating watch rotations while the unit is on duty for drill weekends
- File and retrieve documents, records and reports
- Provide counseling and mentorship to junior sailors
- Supervise junior personnel of all departments within the unit.
Petty Officer First Class (E-6)
US Navy
01.1999 - 11.2006
- Manage and maintain, training and administration records including pay records
- Manage and maintain fiscal data, along with internal information files
- Assist personnel with pay and benefit issues
- Enter and retrieve personnel information using an automated information system
- Prepare invoices, reports, memos, letters, financial statements, and other documents, using word processing, spreadsheet, database, or presentation software
- Perform general office duties such as ordering supplies, maintaining records management systems, and performing basic bookkeeping work
- File and retrieve corporate documents, records, and reports
- Process Service-member Life Insurance
- Analyze and execute payroll calculations
- Provide counseling and mentor several members
- Increase performance
- Solve Long-term problems
- Reduce Management
- Improve Administration.
Education
Bachelor of Applied Science – Business Administration with Specialization in Healthcare Administration -
Wayland Baptist University
Live Oak, TX12.2022
Associate of Science – Health Professions -
St. Phillip’s College
San Antonio, TX12.2009
Associate of Science – Pre-Nursing -
St. Phillip’s College
San Antonio, TX12.2009
Skills
- HIPAA Compliance Expert
- Motivating Change Leader
- Staff Scheduling and Payroll
- Accounts Payable/Receivable
- Executive Support
- Interpersonal Skills
- Advanced Microsoft Word, Excel, Power Point & Access
- Office Management
- Office Systems Management
- Problem Solving
- Strong Number Skills
- 10-Key Touch
- Scanning and Digital Photography
- Task Prioritization and Efficiency
- Analyze Data
- Written Communications
- People Soft
- Cast and Crew Supervision
- Financial Reporting
- People Management
- Organizational Development
- Crisis Management
- Story Pitching
Awards
Navy and Marine Corps Achievement Medal (2) Good Conduct Medal (2) Military Outstanding Volunteer Service Medal (1)
Volunteer Experience
- Adopt the Highway, Coordinator for a Navy Command, 2004, 2005
- Calvary Chapel San Antonio, Sunday school teacher, 2003, Present
Training
Reserve Pay and Personnel Management Course, 05/01/03, US Navy First Class Petty Officer Leadership Course, 09/01/05, US Navy
References
References available upon request
Languages
Spanish
Native or Bilingual
Timeline
Director
FCE Benefits Administrators
03.2007 - Current
Leading Petty Officer First Class (E-6)
US Navy Reserves
01.2007 - 01.2021
Petty Officer First Class (E-6)
US Navy
01.1999 - 11.2006
Bachelor of Applied Science – Business Administration with Specialization in Healthcare Administration -
Wayland Baptist University
Associate of Science – Health Professions -
St. Phillip’s College
Associate of Science – Pre-Nursing -
St. Phillip’s College
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