Summary
Overview
Work History
Education
Skills
Timeline
Generic

Raul Salinas

San Antonio,TX

Summary

Dynamic accounting professional with extensive experience at Crystal City Independent School District, excelling in financial statement preparation and compliance. Proven ability in accounts reconciliation and audit support, coupled with exceptional problem-solving skills. Adept at utilizing accounting software to enhance efficiency and accuracy in financial reporting.

Overview

9
9
years of professional experience

Work History

Accountant

Crystal City Independent School District
09.2024 - Current
  • Prepared financial statements and reports ensuring compliance with district regulations.
  • Assisted in budget preparation and monitoring expenditures for accuracy.
  • Supported payroll processing by verifying employee hours and deductions.
  • Utilized accounting software for data entry and transaction tracking efficiency.
  • Handled day-to-day accounting processes to drive financial accuracy.
  • Reconciled accounts payable and receivable to maintain accurate financial records.

Account Service Representative

Zavala County Bank
09.2022 - 08.2024
  • Maintained comprehensive records of customer interactions to facilitate better service continuity and follow-up actions.
  • Adapted quickly to new software tools, improving workflow efficiency within the account services team.
  • Researched options and recommended services to address clients' needs.
  • Educated clients on relevant policies and options and answered questions to remedy issues.
  • Provided exceptional customer service through prompt response times, clear communication, and effective problem-solving skills.
  • Identified upsell opportunities by analyzing client needs and proactively offering tailored solutions, driving revenue growth.
  • Established trust with clients through consistent delivery of high-quality services and proactive communication efforts.

Customer Service Representative

Empower Retirement
11.2021 - 08.2022
  • Managed high-volume customer inquiries through phone, email, and chat support channels.
  • Resolved complex customer issues by analyzing needs and providing tailored solutions.
  • Developed training materials for new team members to streamline onboarding process.
  • Implemented strategies to enhance customer satisfaction and retention rates.

Account Service Representative

Zavala County Bank
07.2016 - 10.2021
  • Managed customer inquiries and provided accurate information about services and products.
  • Assisted in processing account updates, ensuring data integrity and compliance with company policies.
  • Supported account management by tracking service requests and coordinating with internal teams for resolution.
  • Streamlined communication between customers and departments, enhancing overall service delivery efficiency.
  • Resolved customer issues promptly, contributing to improved satisfaction rates through effective problem-solving techniques.
  • Member of Compliance team ensuring Financial institution is operating within state and federal banking regulations.
  • Managed Regulation E Disputes.

Education

BBA - Business Administration

Sul Ross State University
Uvalde, TX
05-2018

Skills

  • Accounting and bookkeeping
  • Accounts payable and receivable
  • Bank reconciliation
  • Bookkeeping
  • Account reconciliation
  • General ledger entries
  • Audit support

Timeline

Accountant

Crystal City Independent School District
09.2024 - Current

Account Service Representative

Zavala County Bank
09.2022 - 08.2024

Customer Service Representative

Empower Retirement
11.2021 - 08.2022

Account Service Representative

Zavala County Bank
07.2016 - 10.2021

BBA - Business Administration

Sul Ross State University

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