Summary
Overview
Work History
Education
Skills
Timeline
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Raul Serrano

San Jose,CA

Summary

High-energy Store Manager bringing extensive experience in retail settings. Set and enforced consistent standards to maintain staff satisfaction and meet performance targets. Dynamic relationship-builder with organized nature and sound judgment focused on maximizing team efficiency.

Overview

6
6
years of professional experience

Work History

Store Manager

Bridgestone Retail Operations LLC.
09.2021 - Current
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Completed point of sale opening and closing procedures.
  • Rotated merchandise and displays to feature new products and promotions.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Assisted with hiring, training and mentoring new staff members.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
  • Approved regular payroll submissions for employees.
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Trained new employees on proper protocols and customer service standards.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Interacted well with customers to build connections and nurture relationships.

Service Manager

Walmart
10.2017 - 09.2021
  • Monitored service staff performance and provided feedback for improvement.
  • Monitored inventory levels and placed orders to replenish stock.
  • Maintained team productivity and quality of service by establishing and maintaining clear benchmarks.
  • Analyzed service reports to identify areas of improvement.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.

Service Technician

Lexus Of Pleasanton
10.2018 - 09.2019
  • Completed full vehicle inspections to check for leaks, damage, or other issues of concern.
  • Replaced damaged, missing, or defective parts with new and refurbished components.
  • Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
  • Inspected and tested vehicles and completed preventive maintenance such as engine tune-ups, oil changes, tire rotations, wheel balancing, and filter replacement.
  • Serviced vehicles according to OEM recommended maintenance schedules for oil changes, engine tune-ups and fluid changes.
  • Changed, rotated, and balanced tires on different types of vehicles.

Education

High School Diploma -

Bear Creek High School
Stockton, CA
04.1997

Skills

  • Payroll Management
  • Supply Ordering
  • Shift Scheduling
  • Team Development
  • Employee Training
  • Store Merchandising
  • Talent Recruitment
  • Retail Inventory Management
  • Training and Mentoring

Timeline

Store Manager

Bridgestone Retail Operations LLC.
09.2021 - Current

Service Technician

Lexus Of Pleasanton
10.2018 - 09.2019

Service Manager

Walmart
10.2017 - 09.2021

High School Diploma -

Bear Creek High School

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Raul Serrano