Raul Tennenhaus
Round Rock,TX
Summary
Dynamic professional with a strong background in bilingual customer service and solar energy systems. Expertise in customer consultation and cross-cultural awareness, driving improvements in customer satisfaction and project feasibility through effective collaboration and technical support.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Solar Specialist
Momentum Solar
Orlando, FL
04.2025 - 01.2026
- Assisted in solar energy system installations, ensuring compliance with safety regulations and quality standards.
- Conducted site assessments to evaluate solar potential, contributing to project feasibility analysis.
- Collaborated with sales teams to provide technical support and enhance customer understanding of solar solutions.
- Utilized software tools for system design and performance modeling, improving project efficiency.
Bilingual Customer Service Supervisor
Advance Auto Parts
Montreal, QC
05.2019 - 04.2023
- Supervised bilingual (English and French) customer service team, ensuring efficient resolution of customer inquiries and issues.
- Trained and mentored staff on best practices for customer engagement and problem-solving techniques.
- Implemented process improvements that enhanced team productivity and customer satisfaction scores.
- Developed training materials to support onboarding of new bilingual representatives and improve service quality.
Bilingual Customer Service Representative
Advance Auto Parts
Montreal, QC
04.2019 - 05.2020
- Resolved customer inquiries in both English and French, enhancing service accessibility.
- Utilized point-of-sale systems to process transactions accurately and efficiently.
- Provided product recommendations based on customer needs, improving satisfaction rates.
- Trained new staff on best practices for bilingual communication and customer engagement.
Education
Bachelor of Science - Cyber Security
McGill University
Montreal, Canada01-2026
Bachelor of Arts - International Relations
Vila Velha University
Vila Velha, Brazil02-2013
Skills
- Ground mounting techniques
- Customer consultation
- Sales support
- Maintenance and troubleshooting
- Performance analysis
- Task delegation
- Email etiquette
- CRM software
- Cross-cultural awareness
Certification
- Certified Green Belt Six Sigma (McGill University, 2023).
Languages
Spanish
Native or Bilingual
English
Full Professional
French
Native or Bilingual
Portuguese
Native or Bilingual
Italian
Professional Working
Timeline
Solar Specialist
Momentum Solar
04.2025 - 01.2026
Bilingual Customer Service Supervisor
Advance Auto Parts
05.2019 - 04.2023
Bilingual Customer Service Representative
Advance Auto Parts
04.2019 - 05.2020
Bachelor of Science - Cyber Security
McGill University
Bachelor of Arts - International Relations
Vila Velha University