Summary
Overview
Work History
Education
Skills
Timeline
Generic

Raul Terrones

San Antonio,TX

Summary

Service-focused worker with a record of prompt results and customer satisfaction while handling heavy workload. Dedicated to maintaining care for customers and their property through focus on diligence balanced by sense of urgency. Highly organized and proactive with experience in operating vehicles and work-related software on tablet. Over three years of customer service and valet attending experience.

Overview

8
8
years of professional experience

Work History

Dishwasher

Halcyon/Stella Public House
06.2017 - 08.2017
  • Cleared, washed and stacked all plates, dining utensils and trays quickly and without breaking.
  • Efficiently loaded and unloaded dishwashers, cleaning by hand large pots or bowls used often by kitchen staff.
  • Kept kitchen areas neat and clean by removing trash and organizing supplies.
  • Kept work area clean, dry and free of debris to prevent incidents and accidents.
  • Paid close attention to instructions from supervisor to complete tasks on time.
  • Disinfected counters and wiped down food prep surfaces to prevent illness and cross-contamination from raw meats.
  • Washed equipment, surfaces, refrigerators and other areas and applied sanitizing chemicals.

Valet Attendant

Parking Management Company
09.2019 - 10.2022
  • Welcomed arriving guests and explained car retrieval procedures.
  • Parked and retrieved cars carefully to prevent damage and avoid delays.
  • Established positive guest relationships through consistent delivery of excellent customer service.
  • Recorded make, model and exact location of each parked vehicle for easy retrieval.
  • Entered guest vehicle information and location in computerized valet parking system.
  • Assisted guests with loading and unloading luggage and delivered instructions to front desk for check-in.
  • Maintained cleanliness of work sites, parking spaces and guest services stations.


Lead Valet Attendant

12 Oaks Parking LLC
10.2022 - Current
  • Parked and retrieved cars according to customer needs.
  • Maintained accurate records of parked vehicles, ensuring timely retrieval upon guests'' departure from the establishment.
  • Conducted routine maintenance checks on vehicles as needed to prevent potential damage or mishaps.
  • Managed time effectively while juggling multiple tasks, ensuring all guests received prompt attention.
  • Supported coworkers during busy periods by offering assistance and helping to manage workload.
  • Improved team morale through effective communication and leadership, fostering a positive work atmosphere.
  • Drove varied vehicles, including luxury and sports models, safely and legally.
  • Handled cash, made accurate change and maintained balanced cash drawer.

Education

No Degree - Computer Science

St. Philip's College
San Antonio, TX

Skills

  • Project Requirements
  • Critical Thinking
  • Time Management
  • Valet Services
  • Customer Experience
  • Customer Service
  • Payment Processing
  • Team Collaboration
  • Resolving Customer Issues
  • Multitasking and Organization

Timeline

Lead Valet Attendant

12 Oaks Parking LLC
10.2022 - Current

Valet Attendant

Parking Management Company
09.2019 - 10.2022

Dishwasher

Halcyon/Stella Public House
06.2017 - 08.2017

No Degree - Computer Science

St. Philip's College

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