Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Raul Torres

Red Oak,TX

Summary

Proven Installation Technician with a record of enhancing customer satisfaction and increasing revenue streams for AT&T through expert equipment installation and exceptional problem-solving skills. Demonstrates a strong commitment to worksite safety and customer service, excelling in both technical and interpersonal abilities. Achieved consistent positive feedback by exceeding performance metrics and efficiently resolving issues, contributing to significant process improvements. Detail-oriented team player with strong organizational skills.

Overview

11
11
years of professional experience

Work History

Installation Technician

AT&T
02.2016 - Current
  • Use hand and power equipment for hoisting, measuring, testing, and drilling of various types of installations.
  • Actively participate in team meetings, contributing valuable input toward process improvements and increased productivity.
  • Mentored approximately 10 new installation technicians on job responsibilities, company policies and safety procedures to become a valuable asset to the company
  • Active member of the safety committee to help ensure all employees are following safety procedures
  • Contribute to company growth by identifying potential upselling opportunities during site visits, generating additional revenue streams.
  • Received positive feedback from clients for exceptional problem-solving skills during challenging installations.
  • Consistently meet or exceed performance metrics, showcasing dedication to quality workmanship and professionalism.
  • Completed installations within deadlines, adhering to company policies and safety guidelines.
  • Enhanced customer satisfaction by providing efficient installation services and timely resolution of issues.

Lead Lifeguard

Duncanville Independent School District
04.2013 - 02.2016
  • Contributed to increased membership sales by promoting the benefits of aquatic facilities within the community.
  • Improved patron satisfaction through consistent enforcement of facility policies resulting in a safer environment.
  • Implemented effective staff schedules that maximized coverage while minimizing labor costs.
  • Assisted in developing comprehensive employee training materials that enhanced performance across the entire team of lifeguards.
  • Streamlined communication between lifeguard team members and management, facilitating a smoother operation of the facility.
  • Organized engaging swim lessons for various age groups, teaching essential skills for aquatic safety and enjoyment.

Education

High School Diploma -

Duncanville High School
Duncanville, TX
05.2012

Some College - Criminal Justice

Mountain View College
Dallas, TX

Skills

  • Equipment Installation
  • Problem Analysis
  • Worksite Safety
  • Customer Service
  • Issue Resolution
  • Network Connectivity
  • Following Safety Practices
  • Problem-Solving
  • Customer Relations

Languages

Spanish
Native or Bilingual

Timeline

Installation Technician

AT&T
02.2016 - Current

Lead Lifeguard

Duncanville Independent School District
04.2013 - 02.2016

High School Diploma -

Duncanville High School

Some College - Criminal Justice

Mountain View College

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Raul Torres