Raul Urbaez Jr
Rockville,MD
Summary
Dedicated and results-driven Community Manager with over 7 years of experience in property and tenant management. Proven expertise in enhancing property value, optimizing operational efficiency, and fostering strong tenant relationships. Recognized for a hardworking and resourceful approach, combined with a friendly yet professional demeanor that ensures exceptional resident satisfaction. Skilled in streamlining administrative processes, coordinating property maintenance, and implementing effective strategies to maximize occupancy and profitability. Adept at handling complex challenges with a solutions-oriented mindset, consistently delivering excellence in property management operations.
Overview
7
7
years of professional experience
Work History
Community Manager
Greystar Management
09.2022 - Current
- Optimized operational efficiency by streamlining communication with clients, maintaining meticulous records, and managing budgets.
- Created detailed annual operating budgets, financial forecasts, and dynamic sales and marketing plans, aligning efforts with organizational goals and market demands.
- Managed financial processes, including tracking payments and expenses, and prepared timely, detailed financial reports to support strategic decision-making.
- Supervised property staff by interviewing, hiring, orienting, and training employees, and managed their performance
in accordance with Greystar's policies, values, and business practices. - Proactively resolved tenant complaints and inquiries, maintaining a strong focus on resident satisfaction and fostering long-term tenant relationships.
- Oversaw all aspects of tenant logistics, including lease agreements, scheduling appointments, property showings, move-ins, and move-outs, ensuring seamless transitions and excellent tenant experiences.
- Strategically planned and executed targeted promotional campaigns to enhance community engagement, boost brand visibility, and drive occupancy rates exceeding budgeted targets.
- Conducted market analysis to remain current on lease and renewal rates, providing informed recommendations to maximize profitability and competitiveness.
- Partnered closely with the service team to prioritize and execute timely repairs and property enhancements, improving resident satisfaction and property value.
- Monitored community activities to enforce compliance with applicable laws, safety codes, and industry regulations, mitigating risks and upholding property integrity.
Assistant Community Manager
Greystar Management
04.2021 - 08.2022
- Oversaw rental payment collections, reducing delinquencies through effective tracking, follow-ups, and implementation of payment solutions.
- Accurately processed resident payments, updated account records in real-time, and maintained comprehensive financial documentation to support transparent reporting and reconciliation.
- Performed meticulous pre- and post-move inspections to assess property conditions, identify necessary repairs, determine tenant charges, and prepare units for new residents efficiently.
- Resolved tenant complaints and inquiries with a customer-centric approach, fostering strong relationships, high resident satisfaction, and improved retention rates.
- Managed all aspects of tenant logistics, including lease administration, scheduling property showings, coordinating move-ins and move-outs, and delivering a seamless tenant experience.
- Streamlined office operations by implementing robust filing systems, improving information accessibility, and safeguarding confidential data with meticulous attention to detail.
- Conducted detailed inspections of buildings, vacant units, and common areas to identify and address maintenance needs promptly, ensuring optimal property conditions.
- Partnered with maintenance teams to prioritize and execute time-sensitive repairs and property enhancements, ensuring a safe and appealing living environment for residents.
Leasing Professional
Greystar Management
03.2018 - 03.2021
- Performed all sales and leasing activities to achieve the community’s revenue and occupancy goals by greeting and qualifying prospects, conducting community tours, processing applications, credit, and criminal background checks, and preparing the leasing documents while conducting a pleasant experience for new residents
- Used the on-site property management software to track apartment availability, record traffic and leasing activities, and manage resident and prospect data.
- Ensured that the community and show units meet the Greystar’s standards for show quality by inspecting the leasing tour path and show units daily, while also inspecting units prior to resident move-in ensuring they are in move-in ready condition and scheduling any outstanding service requests to be addressed by maintenance.
- Followed-up with prospects and new residents to ensure satisfaction by sending e-mails and conducting telephone calls or other contacts to finalize decisions to lease and/or renew.
- Stayed informed about current market and competitor conditions that may impact the community’s occupancy and sales results by conducting shops and monthly market surveys.
- Designed and executed marketing activities to create and drive traffic to the community for both prospects and residents including implementing resident referrals and events, and using internet marketing tools (Craigslist, Facebook, Twitter, and Instagram).
- Performed activities in support of the community’s lease renewal program by preparing lease renewal letters for residents, meeting with and contacting renewing residents in advance of move-out dates, and ensuring that lease renewal documents are signed and implemented on time.
Education
High School Diploma -
Northwestern High School
Hyattsville, MD05-2014
Skills
- Financial budgeting and reporting
- Income and expense management
- Knowledgeable in RealPage Unified Platforms, Yardi financial analytic reporting, & Microsoft Office
- Tenant and eviction laws
- Vendor management
- Maintenance and repair coordination
- Daily operations oversight
Accomplishments
Pillars 2023—Community Manager of the Year Nomination
2024 Mid-Atlantic Leadership Council Member
Timeline
Community Manager
Greystar Management
09.2022 - Current
Assistant Community Manager
Greystar Management
04.2021 - 08.2022
Leasing Professional
Greystar Management
03.2018 - 03.2021
High School Diploma -
Northwestern High School
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