Raul Urbina Jr.
Helotes,TX
Summary
Enthusiastic Sales and Customer Service Professional with expertise in communication and negotiation. Dedicating to delivering high-quality customer service, with a proven ability to leverage extensive product knowledge to drive loyalty, retention, and revenue. Highly adept in training, managing, coaching and mentoring sales and customer service associates with the talent for interacting of all levels of organization and public.
Overview
15
15
years of professional experience
Work History
Account Executive
Embrace Home Health
03.2024 - Current
- Provided exceptional customer service, addressing client concerns promptly and effectively to ensure long-term loyalty.
- Managed multiple accounts simultaneously while maintaining organization and prioritizing tasks efficiently.
- Qualified leads, built relationships and executed sales strategies to drive new business.
- Exceeded sales targets consistently by identifying new business opportunities and creating customized solutions for clients.
- Surpassed monthly targets for 5 consecutive months, achieving an average of 200% quota.
- Boosted client satisfaction by developing and maintaining strong relationships through effective communication.
Sales Representative
Valor Medical Solutions
07.2021 - 11.2023
- Increased sales revenue by consistently meeting and exceeding sales targets through strong relationship building and product knowledge.
- Developed key relationships with medical professionals, leading to consistent referrals and increased customer base.
- Implemented successful marketing strategies for new product launches, resulting in high adoption rates among healthcare providers.
- Conducted informative presentations for physicians and other healthcare professionals, enhancing the understanding of product benefits and features.
Sales Representative
Spartan Medical
07.2018 - 06.2021
- Nurtured long-term client relationships through regular follow-up visits, ensuring satisfaction with products and services provided.
- Boosted sales performance through effective negotiation skills, customizing pricing plans according to client budgets while maintaining profitability.
- Demonstrated proper equipment use by showing clients product setup and operation using advanced knowledge of medical and surgical processes.
Vice President of Sales Operations
Q5 Medical
03.2016 - 06.2018
- Increased overall sales revenue by implementing strategic sales plans and conducting regular performance evaluations.
- Streamlined sales operations for improved efficiency, resulting in reduced costs and increased profits.
- Developed strong relationships with key clients through exceptional account management, leading to long-term partnerships and repeat business.
- Mentored junior sales staff, providing ongoing training and support to enhance their skills and performance.
Sales Representative
Zimmer Biomet
02.2013 - 03.2016
- Increased repeat business by fostering trust-based relationships with key accounts through regular communication.
- Managed customer accounts to secure customer satisfaction and repeat business.
- Used customer insights to develop innovative sales strategies to increase sales.
- Collaborated with cross-functional teams to identify and address customer needs.
Sales Representative
Arthrex
08.2009 - 01.2013
- Increased sales revenue by identifying and targeting high-potential accounts.
- Expanded customer base through cold calling, networking, and relationship building.
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Consistently met or exceeded quotas by implementing strategic sales plans and effective time management.
Education
No Degree - Healthcare Administration
Texas State University
San Marcos, TXAssociate of Applied Science - Surgical Technology
Virginia College At Austin
Austin, TX12.2005
Skills
- Strategic Selling
- Account Management
- Client Education
- Product Presentation
- Goal-Oriented
- Product knowledge
- Self-motivation
- Time management
- Adaptability
- Strong communication
Affiliations
- Phi Delta Theta Fraternity Tx Mu Chapter Texas State University
Timeline
Account Executive
Embrace Home Health
03.2024 - Current
Sales Representative
Valor Medical Solutions
07.2021 - 11.2023
Sales Representative
Spartan Medical
07.2018 - 06.2021
Vice President of Sales Operations
Q5 Medical
03.2016 - 06.2018
Sales Representative
Zimmer Biomet
02.2013 - 03.2016
Sales Representative
Arthrex
08.2009 - 01.2013
No Degree - Healthcare Administration
Texas State University
Associate of Applied Science - Surgical Technology
Virginia College At Austin
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