Summary
Overview
Work History
Skills
Languages
Work Availability
Timeline
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Raul Verdejo

Boston

Summary

Experienced Lead Concierge with a proven track record at Highbridge Concierge. Demonstrated expertise in delivering outstanding customer service and solving problems in fast-paced, high-demand environments. Adept at managing guest interactions and ensuring seamless, memorable experiences. Now seeking to leverage these skills in a new field, with a focus on growth and further professional development.

Overview

3
3
years of professional experience

Work History

Lead Concierge

Highbridge Concierge
12.2022 - Current
  • Provided exceptional concierge service to residents and guests by anticipating their needs and ensuring a positive experience.
  • Maintained in-depth knowledge of property operations, community spaces, and procedures to provide accurate and timely assistance.
  • Logged detailed records of daily activities and interactions during shifts, ensuring accurate documentation for follow-up actions.
  • Generated comprehensive weekly reports to track concierge team performance, highlighting key activities and issues.
  • Completed incident reports and escalated matters to Highbridge Managers and Property Management when necessary.
  • Utilized Entrata Property Management Software for efficient handling of packages, guest coordination, calendar management, and maintenance work orders.
  • Conducted thorough research on local attractions and events to maintain an up-to-date knowledge base for assisting guests with inquiries.
  • Contributed to a positive work environment by maintaining open lines of communication with colleagues.

Membership Concierge

Lifetime Athletic Club
04.2022 - 12.2022
  • Assisted guests with special needs or requests, demonstrating empathy and understanding in every interaction.
  • Provided exceptional customer service to diverse clientele, fostering an atmosphere of inclusivity and respect.
  • Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
  • Improved overall guest satisfaction by consistently exceeding expectations in all aspects of concierge services.
  • Conducted engaging club tours for prospective members, highlighting key amenities and services.

Club General Manager

Planet Fitness Gym
09.2021 - 02.2022
  • Developed strong relationships with members, fostering a sense of community and loyalty to the club.
  • Implemented financial controls to effectively manage budgets, minimize expenses, and maximize return on investment.
  • Oversaw facility maintenance for optimal safety, organization, and cleanliness standards.
  • Established a positive work culture that promoted teamwork and communication among staff members.
  • Promoted a safe environment through regular safety audits, addressing potential hazards before incidents occurred.
  • Managed staff recruitment, training, and performance evaluations to ensure a high-performing team.

Skills

  • Exceptional communication
  • Property management
  • Guest relations
  • Task delegation

Languages

Spanish
Limited Working
English
Native or Bilingual

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Lead Concierge

Highbridge Concierge
12.2022 - Current

Membership Concierge

Lifetime Athletic Club
04.2022 - 12.2022

Club General Manager

Planet Fitness Gym
09.2021 - 02.2022

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Raul Verdejo