Raul Verdejo
Boston
Summary
Experienced Lead Concierge with a proven track record at Highbridge Concierge. Demonstrated expertise in delivering outstanding customer service and solving problems in fast-paced, high-demand environments. Adept at managing guest interactions and ensuring seamless, memorable experiences. Now seeking to leverage these skills in a new field, with a focus on growth and further professional development.
Overview
3
3
years of professional experience
Work History
Lead Concierge
Highbridge Concierge
212 Stuart Street Boston, MA
12.2022 - Current
- Provided exceptional concierge service to residents and guests by anticipating their needs and ensuring a positive experience.
- Maintained in-depth knowledge of property operations, community spaces, and procedures to provide accurate and timely assistance.
- Logged detailed records of daily activities and interactions during shifts, ensuring accurate documentation for follow-up actions.
- Generated comprehensive weekly reports to track concierge team performance, highlighting key activities and issues.
- Completed incident reports and escalated matters to Highbridge Managers and Property Management when necessary.
- Utilized Entrata Property Management Software for efficient handling of packages, guest coordination, calendar management, and maintenance work orders.
- Conducted thorough research on local attractions and events to maintain an up-to-date knowledge base for assisting guests with inquiries.
- Contributed to a positive work environment by maintaining open lines of communication with colleagues.
Membership Concierge
Lifetime Athletic Club
Chestnut Hill, MA
04.2022 - 12.2022
- Assisted guests with special needs or requests, demonstrating empathy and understanding in every interaction.
- Provided exceptional customer service to diverse clientele, fostering an atmosphere of inclusivity and respect.
- Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
- Improved overall guest satisfaction by consistently exceeding expectations in all aspects of concierge services.
- Conducted engaging club tours for prospective members, highlighting key amenities and services.
Club General Manager
Planet Fitness Gym
Medford, MA
09.2021 - 02.2022
- Developed strong relationships with members, fostering a sense of community and loyalty to the club.
- Implemented financial controls to effectively manage budgets, minimize expenses, and maximize return on investment.
- Oversaw facility maintenance for optimal safety, organization, and cleanliness standards.
- Established a positive work culture that promoted teamwork and communication among staff members.
- Promoted a safe environment through regular safety audits, addressing potential hazards before incidents occurred.
- Managed staff recruitment, training, and performance evaluations to ensure a high-performing team.
Skills
- Exceptional communication
- Property management
- Guest relations
- Task delegation
Languages
Spanish
Limited Working
English
Native or Bilingual
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Lead Concierge
Highbridge Concierge
12.2022 - Current
Membership Concierge
Lifetime Athletic Club
04.2022 - 12.2022
Club General Manager
Planet Fitness Gym
09.2021 - 02.2022