Summary
Overview
Work History
Education
Skills
Affiliations
Languages
References
Timeline
Generic

Raul Wong

Miami,FL

Summary

Ambitious manager with a solid history of success in operations. Motivated to drive productivity, profit, and efficiency goals through proactive and hands-on leadership. Offering many years of related experience and pursuing new professional challenges with room for advancement at a dynamic company.

Overview

22
22
years of professional experience

Work History

Assistant Store Manager

CVS Pharmacy
Miami, FL
01.2020 - 06.2022
  • Resolved customer complaints in a timely manner and addressed any issues that may arise during store hours.
  • Monitored sales activities to ensure that customers receive satisfactory service and quality goods.
  • Ensured compliance with all safety regulations throughout the store premises.
  • Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.
  • Identified areas of operational inefficiency and implemented solutions to streamline processes.
  • Supervised cash handling processes to ensure accuracy of transactions.
  • Provided leadership support during peak business hours by motivating staff members to meet targets.
  • Provided training to new employees on company policies and procedures.
  • Oversaw daily cash handling procedures, reconciling discrepancies as necessary.
  • Conducted regular performance reviews of staff members in order to identify areas for improvement.
  • Managed day-to-day operations including scheduling shifts, assigning tasks.
  • Delegated assignments based on team strengths to optimize floor coverage and service levels.
  • Supervised cashiers in processing credit, debit and cash payments to streamline sales.
  • Oversaw aspects of maintenance, inventory, and daily activity management.

Store Manager/Restaurant Owner

Kanpei Sake Lounge
Miami Beach, FL
09.2015 - 07.2019
  • Prepared monthly reports on sales figures, expenses, profits.
  • Managed daily banking activities such as deposits and withdrawals.
  • Resolved customer complaints in a timely manner.
  • Established customer service standards and monitored staff compliance.
  • Conducted daily store operations, including opening and closing procedures and cash handling.
  • Developed relationships with suppliers to negotiate better prices.
  • Created weekly work schedules for store personnel.
  • Monitored inventory levels and placed orders to restock shelves.
  • Recruited, trained and supervised new employees.
  • Identified opportunities for cost savings through waste reduction initiatives.
  • Reviewed customer feedback to make operational improvements and promote satisfaction.
  • Built customer confidence by actively listening to concerns and complaints and quickly resolving issues.
  • Preserved product quality by maintaining stockrooms and disposing of damaged items.
  • Generated repeat business by responding to customer concerns with friendly and knowledgeable service.
  • Trained and mentored associates to teach daily tasks and procedures.
  • Formed and sustained strategic relationships with clients.
  • Performed regular inspections of kitchen facilities to ensure cleanliness, safety requirements are met as well as adherence to health codes, regulations set by state, local government agencies .
  • Ensured compliance with health codes, safety regulations, and other applicable laws.
  • Oversaw daily operations of the restaurant including staff scheduling, budgeting and inventory management.
  • Established standards for quality control, customer service, health and safety regulations.
  • Evaluated performance of employees regularly through performance reviews, coaching sessions and feedbacks from customers.
  • Collaborated with chefs on new recipes, flavors and presentations for dishes served in the restaurant.
  • Responded promptly to customer complaints or issues related to the restaurant's services or products.
  • Maintained cleanliness and sanitation across foodservice, storage and preparation stations.
  • Administered finances and led business operations by running payroll, making bank deposits and analyzing income and expenses to maintain cost-effective operations.
  • Optimized profits by controlling food, beverage and labor costs.
  • Promoted safe working conditions by monitoring safety procedures and equipment.

Assistant Store Manager

La Gaviota Tropical
Caracas, Venezuela
07.2001 - 07.2015
  • Conducted regular performance reviews with staff members to assess individual progress and set goals for future development.
  • Monitored sales activities to ensure that customers receive satisfactory service and quality goods.
  • Coordinated with vendors to secure product availability at competitive prices.
  • Identified areas of operational inefficiency and implemented solutions to streamline processes.
  • Supervised cash handling processes to ensure accuracy of transactions.
  • Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
  • Assisted in recruiting efforts by interviewing candidates for open positions in the store.
  • Developed strategies for increasing store profitability by analyzing financial data and implementing cost-saving measures.
  • Created promotional campaigns to increase brand awareness and attract new customers.
  • Delegated assignments based on team strengths to optimize floor coverage and service levels.
  • Coached and developed store associates through formal and informal interactions.
  • Supervised cashiers in processing credit, debit and cash payments to streamline sales.
  • Oversaw aspects of maintenance, inventory, and daily activity management.
  • Provided mentorship for employees to generate sales, promote effective upselling and cross-sell to improve retail productivity.
  • Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
  • Delegated work to staff, setting priorities and goals.
  • Appraised inventory levels on frequent basis, ordering new merchandise to keep quantities well-stocked.
  • Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
  • Forecasted customer demand to set prices or credit terms for goods or services.

Entry-level Management

Walgreens
Miami, FL
04.2000 - 03.2001
  • One year aloud for practical training as an international student graduate at the time.

Education

Bachelor of Arts - Management & International Business

Florida International University
Miami, FL
12-1999

Associate of Arts - Commerce

Miami-Dade College
Miami, FL
07-1997

High School Diploma -

Miami Killian Senior High School
Miami, FL
07-1994

Skills

  • Employee Coaching
  • Budgeting and cost control
  • Time Management
  • Store Opening and Closing
  • Issue Resolution
  • Team Building and Leadership
  • Operations
  • Customer experience
  • Customer Service
  • Staff Supervision
  • Customer Service and Engagement

Affiliations

Participated as part of Miami-Dade tennis team for both seasons of my college experience. Still very athletic and physically active.

Languages

English
Full Professional
Spanish
Native/ Bilingual

References

References available upon request.

Timeline

Assistant Store Manager

CVS Pharmacy
01.2020 - 06.2022

Store Manager/Restaurant Owner

Kanpei Sake Lounge
09.2015 - 07.2019

Assistant Store Manager

La Gaviota Tropical
07.2001 - 07.2015

Entry-level Management

Walgreens
04.2000 - 03.2001

Bachelor of Arts - Management & International Business

Florida International University

Associate of Arts - Commerce

Miami-Dade College

High School Diploma -

Miami Killian Senior High School

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Raul Wong