Raul A. Ramos

• Assist with day-to-day operations of the FOX Sports University and FOX Sports Supports programs
• Social Media management including, Twitter, Instagram and LinkedIn
• Work with department executives and staff on major projects
• Draft media pitches/press outreach to promote FOX Sports University and FOX Sports Supports initiatives
• Strong research skills
• Event planning & execution

• Write campaign recaps and website copy

• Assisted customers with setting up or closing accounts, completing wire requests, signing up for new service and with correcting account, service, and system issues.
• Learned and maintained in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse customer questions.
• Collaborated with other departments to confirm compliance with banking procedures and regulations.

• Identified sales opportunities and referred customers to branch partners in financial services.
• Learned about customer's financial needs, established trust, and optimized sales opportunities resulting in quality customer service.
• Processed 200+ customer transactions promptly, minimizing wait times.

• Managed 20+ employees for Back of House operation including performing opening and closing procedures, receiving and stocking freight, PO/Tranship closures, inventory audit, and delegating tasks to associates.
• Executed P.A.M. (Promotional Activity Memo), ensuring weekly circular ads were set, signage was up to date, and endcap fullness for customer obsession.
• Opened, shelved and merchandised new product drops for store planning scheduled in visually appealing and organized displays for optimal sales promotions.