RAUL ALBERTO HERRERA MARTINEZ
Dover,NJ
Summary
Dynamic and dedicated restaurant professional with a proven track record at Benchmark, excelling in customer service and order management. Recognized for enhancing guest satisfaction through efficient table turnover and effective staff training. Committed to maintaining cleanliness standards and fostering team collaboration, resulting in increased referrals and repeat business.
Hospitality professional with track record of delivering top-tier service in busy dining settings. Adept at juggling multiple tasks while maintaining high level of guest satisfaction. Reliable team player with focus on collaboration and adaptability to changing needs, ensuring smooth operations and positive dining experiences.
Overview
14
14
years of professional experience
Work History
Restaurant Waiter
Benchmark
08.2011 - Current
- Provided exceptional customer service, ensuring guest satisfaction and repeat business.
- Managed multiple tables efficiently while maintaining attention to detail in orders.
- Collaborated with kitchen staff to coordinate timely meal service and special requests.
- Trained new waitstaff on menu offerings, service standards, and company policies.
- Monitored dining area cleanliness and organization, ensuring compliance with health standards.
- Maintained clean and organized dining areas for optimal guest experience.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Collaborated with kitchen staff to ensure timely delivery of orders, resulting in positive feedback from guests.
- Buffet set up and carring private working lunch and receptions.
- Buffet attendant.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
Education
Associate of Applied Science - CHEMESTRY
UNIVERSIDAD DEL QUINDIO
ARMENIA, QUINDIO, COLOMBIA01-1995
Skills
- Customer service
- Order management
- Table turnover
- Staff training
- Dining area maintenance
- Team collaboration
- Menu knowledge
- Special requests handling
- Buffet setup
- Cleanliness standards enforcement
- Positive attitude display
- Service quality
- Food presentation
- Banquet coordination
Timeline
Restaurant Waiter
Benchmark
08.2011 - Current
Associate of Applied Science - CHEMESTRY
UNIVERSIDAD DEL QUINDIO