Raul Angel Morales
Forney,TX
Summary
Dynamic professional with a proven track record at MHC Kenworth South Dallas, excelling in parts identification and exceptional customer service. Skilled in inventory management and fostering teamwork, I significantly enhanced productivity and customer satisfaction. Expert in leveraging technical knowledge and collaboration skills to drive achievements and operational efficiency.
Overview
11
11
years of professional experience
Work History
Parts Specialist
MHC Kenworth South Dallas
09.2016 - Current
- Issued parts to technicians to complete customers' repairs.
- Served customers in-store and by telephone to answer questions and place orders.
- Collaborated with service technicians to identify required parts for repairs, minimizing delays and enhancing productivity.
- Provided exceptional customer service by promptly responding to inquiries, resolving issues, and consistently going above and beyond to exceed expectations.
- Stocked storage areas with merchandise from new trucks, following bins system accurately to minimize inventory errors.
- Maintained a clean and organized work environment, allowing for easy access to frequently used items and efficient completion of tasks.
- Conducted thorough research on complex parts inquiries, ensuring accurate information was provided to customers and colleagues.
- Maintained current knowledge of manufacturers' options and parts availability to offer expert support.
- Tracked parts use and charged items to customer accounts for billing.
- Processed returns and exchanges promptly, addressing customer concerns while adhering to company policies.
- Received and restocked product, keeping sales floor shelves full and ready for customers' purchases.
- Increased customer satisfaction by efficiently managing parts inventory and ensuring timely delivery of orders.
- Assisted customers with troubleshooting and part selection, providing knowledgeable guidance to ensure proper fitment of components.
- Provided training to new team members on best practices in parts management, fostering a culture of continuous improvement within the department.
- Operated fork truck to move heavy pallets and containers of parts between vehicles and storage locations.
- Maximized sales opportunities by effectively cross-selling complementary products whenever appropriate during customer interactions.
- Conducted cash handling, credit card transactions, and register closeout at end of business day.
- Organized parts storage and stocked inventory according to established guidelines.
- Maintained clean and neat parts counter and sales floor.
Warehouse Worker
Best Buy
11.2019 - 02.2021
- Loaded, unloaded, and moved material to and from storage and production areas.
- Consistently lifted materials weighing as much as Number pounds.
- Maintained clean workspaces by enforcing strict housekeeping guidelines for storage areas, dock bays, and equipment zones.
- Reduced order processing times with streamlined picking, packing, and shipping procedures.
- Contributed to achieving team goals with consistent punctuality, reliability, and adherence to established performance standards.
- Helped maintain an organized stockroom by labeling shelves clearly, designating specific areas for different products, and rotating stock regularly as required.
- Operated various types of warehouse machinery safely, adhering to all relevant guidelines and protocols.
- Managed incoming shipments effectively by inspecting goods for quality control purposes before storing them appropriately.
- Ensured accurate order fulfillment by diligently cross-checking pick lists against packed items for consistency.
- Promoted a positive work environment by actively participating in team-building activities and taking initiative in group projects.
- Achieved timely dispatch of orders using effective time management strategies during the picking process.
Membership Sales Representative
24 Hour Fitness
06.2013 - 02.2015
- Provided exceptional customer service during all stages of the sales process – from initial inquiry through post-sale follow-up – resulting in high levels of member satisfaction and loyalty.
- Successfully transitioned existing customers onto more suitable memberships plans when necessary.
- Managed client database efficiently, ensuring accurate tracking of contact information, preferences, interactions, and memberships sold.
- Enhanced customer satisfaction with personalized service, understanding individual needs, and offering appropriate membership plans.
- Provided training to new staff on sales techniques and membership benefits, raising overall effectiveness of team.
- Boosted membership sales by developing and implementing targeted marketing strategies.
- Trained new sales representatives on company policies, product offerings, and best practices for success in a competitive industry.
- Improved operational efficiency by recommending and implementing changes to membership sales process.
- Generated leads by researching potential clients and identifying key decision-makers to approach.
Education
High School Diploma -
West Mesquite High
Balch Springs, TX06.2014
Skills
- Technical knowledge
- Warehouse Operations
- Shipping and receiving
- Returns processing
- Packaging and Labeling
- Sales Support
- Parts identification
- Customer Service
- Verbal and written communication
- Problem-solving skills
- Inventory Management
- Forklift Operation
- Parts department organization
- Teamwork and Collaboration
- Multitasking Abilities
- Organizational Skills
- Excellent Communication
- Customer interaction
- Safety Procedures
Timeline
Warehouse Worker
Best Buy
11.2019 - 02.2021
Parts Specialist
MHC Kenworth South Dallas
09.2016 - Current
Membership Sales Representative
24 Hour Fitness
06.2013 - 02.2015
High School Diploma -
West Mesquite High
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