Raul Carlos Gomez
Roy,UT
Summary
- Experienced Hotel Operations Manager with the expertise in streamlining processes, reducing costs, and improving guest satisfaction scores. Everett, WA 98203 raulcarlos8080@gmail.com +1 206 551 1076
- Dedicated to providing only the very best customer service
- Exceptional organizational skills
- Strong computer skills
- Able to interpret and follow complex instructions
- Proactive employee who solves problems with correct solutions Authorized to work in the US for any employer
Overview
19
19
years of professional experience
1
1
Certification
Work History
General Manager
Inn at Port Gardner
Everett, WA
03.2023 - 06.2024
- Participate in weekly sales and revenue management meetings, managing rates and updating occupancy forecasts
- The ability to direct and oversee multiple tasks simultaneously
- Hands on management style, operations background, and strong employee development skills
- Ability to direct management team in all areas which include: Sales, Front Office, Housekeeping, and Maintenance Departments
- The ability to create a friendly and professional work environment
- Self-starter, motivator, and communicator, with a strong desire to succeed
- Effective leader with strong verbal and writing skills
- Ability to build a strong Team focused on revenue generating and exceeding guest expectations
- Ability to plan and execute hotel business plan which will increase sales and enhance our guest's experience
- Ability to innovate and foster creativity
- Modifies departmental work schedules and purchasing to forecasted business levels utilizing the monthly room revenue/room night forecast
- Ability to understand, analyze and interpret financial results
- Ability to organize and complete work in accordance to deadlines
- Effective planner and organizer
- Bilingual
- General Manager Training with Choice Hotels.
Assistant General Manager (AGM)
La Quinta Inns & Suites San Antonio
San Antonio, TX
03.2020 - 03.2023
- Handle all aspects of the hotel front desk during overnight hours, including answering the telephone and emails, greeting new visitors, and assisting in-house guests with check-outs and other needs
- Create reports detailing the number of occupied and vacant rooms and daily revenue totals to give to management, housekeeping, and accounting departments
- Balance credit card transactions and settle cash drawers with an unwavering record of 100% accuracy
- Perform after-hour maintenance, security, and housekeeping duties as needed.
Executive Housekeeping Manager
Hilton Home2 Suites/ Tru
San Antonio, TX
08.2017 - 05.2020
- Provide feedback on staff performance to manager
- Report disciplinary problems to manager and participate in the counseling of employees
- Coaching and disciplining team members in order to improve their performance
- Manages the Housekeeping team to include efficient staffing, employee development and training, performance management and policy enforcement
- Manages housekeeping staff: hiring, counseling, performance evaluations, training and development
- Create a work environment of employee engagement and trust that promotes teamwork
- Establishes quality standards and work procedures for staff and evaluates their performance.
Food/Beverage Supervisor
Hilton Hill Country and Spa of San Antonio
San Antonio, TX
03.2005 - 08.2017
- Control payroll and equipment costs through efficient allocation of department budget
- Oversee inventory management and requisition of materials and goods
- Manage and direct kitchen and serving staff of 45, including weekly scheduling of shifts and facility stations
- Payroll
- Inventory
- Promoted to Food And Beverage Supervisor after 2 successful and accomplished years as Food And Beverage Assistant
- Reviewed banquet event orders to determine staffing and food quantity
- Interviewed, selected, trained, and guided new Food And Beverage Department staff.
Education
Associate's degree - Business Management
San Antonio College
05.2009
Certification - Business Management & Business Administration
Quest College
06.2005
Certification - Business Management in Business
South Texas College of Business Careers
05.2003
High school or equivalent - General Studies
Lytle High School
05.2000
Skills
- Customer service
- Organizational skills
- Computer skills
- Interpretation
- Problem-solving
Certification
ServSafe, 11/01/23, 11/01/25
Additional Information
Choice Hotels General Manager Certification 2022, Hilton Management Training Certification 2018, Hilton Management Training Certification 2006
Languages
Spanish, Fluent
Timeline
General Manager
Inn at Port Gardner
03.2023 - 06.2024
Assistant General Manager (AGM)
La Quinta Inns & Suites San Antonio
03.2020 - 03.2023
Executive Housekeeping Manager
Hilton Home2 Suites/ Tru
08.2017 - 05.2020
Food/Beverage Supervisor
Hilton Hill Country and Spa of San Antonio
03.2005 - 08.2017
Associate's degree - Business Management
San Antonio College
Certification - Business Management & Business Administration
Quest College
Certification - Business Management in Business
South Texas College of Business Careers
High school or equivalent - General Studies
Lytle High School
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