Rauldel Solis
Stamford,CT
Summary
Adaptable professional with a quick-learning ability and a talent for adjusting to new environments. Skilled in rapidly acquiring new knowledge and applying it effectively. Driven by a passion for continuous learning and successfully navigating change.
Overview
10
10
years of professional experience
Work History
Laborer Custodian
United States Postal Service
Stamford, Connecticut
04.2024 - Current
- Maintained cleanliness, sanitation, and safety standards across a 100,000 sq. ft. facility, achieving a 95% score on quarterly inspections.
- Cleaned and disinfected restrooms, classrooms, and offices daily, ensuring a hygienic environment for staff and visitors.
- Executed deep cleaning tasks, including stripping and waxing floors, shampooing carpets, and washing windows, enhancing facility appearance and cleanliness.
- Conducted emergency cleanup, including spill removal and biohazard cleanup, adhering to health regulations and maintaining safety standards.
Rural Carrier Associate
United States Postal Service
Conyers, Georgia
11.2023 - 04.2024
- Delivered mail and packages with 99% accuracy across urban and residential routes.
- Sorted and organized 500+ pieces of mail daily to ensure timely delivery.
- Re-sequenced delivery steps to reduce route delivery times by 15%.
- Coordinated special delivery requests, including registered mail and courier service packages, to meet customer needs.
Utilities Customer Service Representative
Henry County Water Authority
McDonough, United States
11.2023 - 12.2023
- Resolved customer billing issues, ensuring accurate records and timely adjustments.
- Managed escalated claims, enhancing customer satisfaction through effective resolution.
- Assisted applicants with claim processes, ensuring adherence to compliance guidelines.
Customer Service Specialist Tier 2
Lili
New York, United States
01.2022 - 01.2023
- Handle ticket escalations via phone/email, resolving complex issues efficiently.
- Assisted with supervisor-escalated inquiries, offering technical support.
- Trained and guided Tier 1 and Tier 2 customer service representatives, enhancing team capabilities.
- Delivered feedback to technicians after ticket resolution, improving service quality.
- Tracked and reported data for management, supporting informed strategic decisions.
Customer Service Specialist, Tier 1
Lili
New York City Metropolitan Area
02.2021 - 02.2022
- Resolved billing, product, and service issues, achieving high customer satisfaction.
- Maintained professionalism with clients, fostering positive relationships that enhanced customer loyalty.
- Conducted follow-up calls to secure timely resolutions, contributing to overall client satisfaction.
- Updated customer information in database, ensuring accurate records for improved service delivery.
- Collaborated with leadership to stay informed on products and policies.
Order Processor
BSD Superbuy
New York City Metropolitan Area
08.2018 - 02.2021
- Pulled accurate products from inventory and packed them efficiently, contributing to improved order accuracy.
- Labeled boxes and prepared manifests for timely and correct shipments, supporting logistics operations.
- Transferred completed orders to designated areas, optimizing workflow.
- Unloaded UPS and LTL shipping lines, maintaining smooth operations.
- Monitored and documented inventory levels, supporting stock management.
- Resolved basic operating issues independently and escalated complex problems to supervisors, maintaining operational continuity.
Airport Operations (point of contact)
JetBlue
New York City Metropolitan Area
08.2016 - 07.2018
- Managed check-in processes, verifying IDs and boarding passes to maintain accurate customer data and enhance operational flow.
- Coordinated with coworkers and departments to facilitate smooth customer handling and security screening, ensuring compliance with safety protocols.
- Led daily operations in Baggage Service, resolving customer issues and improving service efficiency.
- Handled high call volumes using various software to efficiently manage baggage claims and customer inquiries, improving response times.
- Communicated flight updates and offered additional services, enhancing customer satisfaction.
Education
Business Administration and Management
Berkeley City College
Brooklyn, NYHigh school or equivalent -
Midwood High School
BrooklynSkills
- Facility maintenance
- Time management
- Customer service
- Inventory control
- Conflict resolution
- Customer relationship management
- Escalation management
- Problem solving
Timeline
Laborer Custodian
United States Postal Service
04.2024 - Current
Rural Carrier Associate
United States Postal Service
11.2023 - 04.2024
Utilities Customer Service Representative
Henry County Water Authority
11.2023 - 12.2023
Customer Service Specialist Tier 2
Lili
01.2022 - 01.2023
Customer Service Specialist, Tier 1
Lili
02.2021 - 02.2022
Order Processor
BSD Superbuy
08.2018 - 02.2021
Airport Operations (point of contact)
JetBlue
08.2016 - 07.2018
Business Administration and Management
Berkeley City College
High school or equivalent -
Midwood High School