Raun Gray
Technology Systems Team Lead
Raleigh,NC
Summary
Highly communicative Application Support Manager with a background developing new features and enhancements. Talented performer with over 6 years of experience monitoring application functions and training end users. Considered a team player with exemplary multitasking skills.
Overview
7
7
years of professional experience
4
4
years of post-secondary education
Work History
Application Support Team Lead
Verizon Business
Cary, NC
03.2020 - Current
- Collaborated with developers, analysts and project managers to expedite incident resolutions.
- Performed quality assurance testing on new software releases for alignment with goals for efficiency and performance.
- Interfaced with clients and developers to diagnose problems and implement configuration requirements and solutions.
- Analyzed and mapped data and wrote SQL scripts to extract data from SQL databases.
- Analyzed and troubleshot integration issues related to system configuration, data, maps and workflows.
- Interfaced with customers and developers to diagnose problems and implement configuration requirements and solutions.
- Interacted with clients to resolve issues and answer software-related questions.
- Provided training to end users on new and updated systems and software.
Java Developer
Verizon Business
Cary, NC
12.2018 - 03.2020
- Designed, developed and implemented web applications based on analyzed requirements and understanding of industry technical standards.
- Collaborated in team-based, Agile environment to accomplish objectives by deadlines.
- Wrote, modified and maintained software documentation and specifications.
- Reviewed code and debugged errors to improve performance.
- Provided high-level customer support to remote clients using support e-ticketing system, successfully resolving and closing 10 or more tickets daily.
DevOps Engineer
Cisco Systems
Research Triangle Park, NC
11.2016 - 12.2018
- Monitored automated build and continuous software integration process to drive build/release failure resolution.
- Wrote and updated documentation to outline technical design of entire project.
- Worked closely with other business analysts, development teams and infrastructure specialists to deliver high availability solutions for mission-critical applications.
- Researched and identified new technologies and tools helping to grow agile development environment.
IT Analyst
Cisco Systems
Research Triangle Park, NC
06.2014 - 11.2016
- Conducted security audits to identify vulnerabilities.
- Performed risk analyses to identify appropriate security countermeasures.
- Recommend improvements in security systems and procedures.
- Reviewed violations of computer security procedures and developed mitigation plans.
- Monitored use of data files and regulated access to protect secure information.
- Led projects and analyzed business continuity data to identify opportunities for improvement.
Education
Bachelor of Science - Computer And Information Sciences
Villanova University
Villanova, PA 05.2010 - 05.2014
Skills
Configuration management
New features development
Application support
Technical Analysis
Software Patches
Security updates
Bug reports
Websites
Timeline
Application Support Team Lead
Verizon Business
03.2020 - Current
Java Developer
Verizon Business
12.2018 - 03.2020
DevOps Engineer
Cisco Systems
11.2016 - 12.2018
IT Analyst
Cisco Systems
06.2014 - 11.2016
Bachelor of Science - Computer And Information Sciences
Villanova University
05.2010 - 05.2014