Summary
Overview
Work History
Education
Skills
Timeline
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Raunak Kawde

Housekeeping Supervisor
Doha,Qatar

Summary

Focused professional knowledgeable about devising innovative solutions to diverse business concerns and goals. Strategic and forward-thinking leader with self-motivated and tactical mindset. Excellent relationship-building and critical thinking skills with determined and decisive nature.

Overview

5
5
years of professional experience
8
8
years of post-secondary education

Work History

Housekeeping Supervisor

InterContinental Hotels And Resorts
Doha, Qatar
06.2022 - Current
  • Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
  • Trained and mentored all new personnel to maximize quality of service and performance.
  • Worked with front desk to respond promptly to all guest requests.
  • Evaluated employee performance and developed improvement plans.
  • Increased employee performance through effective supervision and training.
  • Improved process efficiency through effective inventory control in alignment with client standards.
  • Adhered to safety protocols by enforcing proper equipment usage.
  • Created and implemented training programs to enhance employee performance.
  • Drove continuous commitment to product quality and safety, reducing downtime and overtime with effective budgeting and assignation of talents as well as resources.

Housekeeping Supervisor

Raffles Hotels And Resorts
Udaipur, Rajasthan, India
09.2021 - 05.2022
  • Knowledge about COVID 19 New SOP’s, standards, sanitistation and new chemical usage.
  • Knowledge about all guidelines, sanitisation, cleaning procedure, bio-waste disposal for qurantine guest
  • Preparing schedules for fogging and sanitisation areas in the hotel
  • Meeting all budgets and achieving targets within deadlines.
  • Maintaining highest level of departmental standards.
  • Ensure that all guests feel welcomed and are given responsive, friendly and courteous service all the time
  • Be flexible to ensure guest service standards and efficient operations.
  • Training and development of team member and constantly strive to develop your staff in all areas of managerial and professional development.
  • Timely preparation of paperwork, including forms, reports and schedules.
  • Resolving team members issues, disputes or errors.
  • Thoroughly understanding all policies, procedures,standards, specifications, guidelines and training programs.
  • Support all areas of the housekeeping in the absence of shift Executive.

Housekeeping Guest Service Associate

Oberoi Hotels And Resorts
New Delhi, New Delhi, India
08.2018 - 09.2021
  • Established and maintained clean and comfortable “home” environment by ensuring cleaning duties including vacuuming, sanitising, cleaning windows, dusting and bathroom.
  • Thorough snagging of rooms,furniture and corridors.
  • Assisted guest by providing detailed information, resolving their complaints and putting smile on their faces.
  • Reported any damage, maintenance problems, safety issues and potential hazards to management, ensuring to adherence to safety codes procedures.
  • Team coordination intra as well inter- departmentally to smooth handle requests/complaints of the guest.
  • Ensuring replenishment of room supplies,such as drinking glasses,writing supplies and hotel brochures and bathroom supplies etc.
  • Training employees as per standards and SOP’s both theoretically and practically.
  • Precision in handling public areas during night shift.
  • Adequate informed about the laundry procedure and handling of a uniform room
  • Fully aware of various COVID norms and SOP’s to be followed.

Industrial Trainee

Hyatt
Pune, Maharashtra,India
06.2016 - 10.2016


  • Appreciated for punctuality and 100% attendance throughout.
  • Helped skilled tradespeople complete direct industrial work to gain deeper understanding of different roles and process.
  • Studied functional relationships between different operational areas to better understand importance and impact of different decision and protocols.

Education

Bachelor of Science - Hospitality And Hotel Administration

Institute of Hotel Management
Hyderabad, India
07.2015 - 05.2018

Intermediate -

Maharashtra Board
07.2013 - 04.2015

High School Diploma -

Maharashtra Board
07.2009 - 04.2013

Skills

Highly adaptable, willing to explore and meet new challengesundefined

Timeline

Housekeeping Supervisor

InterContinental Hotels And Resorts
06.2022 - Current

Housekeeping Supervisor

Raffles Hotels And Resorts
09.2021 - 05.2022

Housekeeping Guest Service Associate

Oberoi Hotels And Resorts
08.2018 - 09.2021

Industrial Trainee

Hyatt
06.2016 - 10.2016

Bachelor of Science - Hospitality And Hotel Administration

Institute of Hotel Management
07.2015 - 05.2018

Intermediate -

Maharashtra Board
07.2013 - 04.2015

High School Diploma -

Maharashtra Board
07.2009 - 04.2013

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Raunak KawdeHousekeeping Supervisor