Ravan Cooper
Hull,GA
Summary
Successful All Around dedicated worker 5+ years of experience addressing customer requests and concerns. Expert at providing relevant information and options to successfully resolve issues. Upbeat and energetic handling difficult situations through resourcefulness and adaptability. Also years of applying exceptional customer service, conflict mediation and communication skills to address diverse needs. Smoothly mitigate customer conflicts through calm, level-headed strategies. Responsive and resilient team player with adaptable and resourceful mindset.
Overview
6
6
years of professional experience
Work History
Customer Care Representative
CVS/caremark
11.2022 - 02.2023
- Trained staff on operating procedures and company services.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
- Responded to customer needs through competent customer service and prompt problem-solving.
Customer Service Agent
Change Healthcare
02.2022 - 12.2022
- Placed Outbound Calls
- Spoke with different doctor offices/ Assitant Living Facilities
- Requesting medical records for a review
- I would fax or mail those request over to the office giving them 5-10 business days to
- Return those records
- I also left Professional voicemail to those offices who was not able to take my calls.
- Addressed customer account discrepancies and concerns.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Developed customer service policies and procedures to meet and exceed industry service standards.
- Evaluated customer information to explore issues, develop potential solutions, and maintain high-quality service.
Carrier, United States Postal Service
07.2020 - 02.2022
- Receiving mail from the distribution center and organizing it into an efficient system for sequential delivery
- Delivering mail in a vehicle or on foot along a predetermined route, maintaining the established schedule
- Collecting any outgoing mail on the route and returning it for sorting and delivery
- Maintaining the route even during adverse weather conditions, such as rain, snow or extreme heat
- Assisting customers along the route with their postal needs, including providing change of address forms when requested or selling postage to customers requiring it
- Using a portable scanner to track certain parcels or pieces of mail
Customer Service Agent
Dial America
02.2020 - 07.2020
- Consulted with upset customers to determine best methods to resolve service and billing issues
- Greeted customers to facilitate services, determine service needs and accurately input orders into electronic systems
- Cultivated strong value-added relationships with customers by delivering product knowledge to drive business development
- Reviewed customer data to assess current issues and determine eligibility for potential solutions.
Scheduler
Retail Sales Associates, Sam’s Club
03.2017 - 02.2020
- Processed payments and maintained accurate drawers to meet financial targets
- Bagged, wrapped and packaged purchases based on individual item and customer requirements
- Provided every customer with professional and polite support for sales and service needs
- Initiated friendly conversation with each customer to determine level of assistance required
- Last Name] 3
- Maintained current store, product and promotional knowledge to drive consistent sales
- Restocked shelves, racks and bins with latest merchandise and changed signage to promote special items
- Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts
- Answered questions and resolved issues by explaining current promotions and store policies
- Followed all company policies, rules and procedures to promote company goals and ensure safety
- Counted cash, made change and stored coupons to keep organized and balanced cash register drawer
- Remote Fax/Mail
Education
Diploma -
Cedar Shoals High School
Skills
- Special Requests
- Online Chat
- Conflict Mediation
- Information Extraction
- Customer Relations
- Information Updates
- Customer Data Confidentiality
- Customer Inquiry Response
- Customer Retention Strategies
Timeline
Customer Care Representative
CVS/caremark
11.2022 - 02.2023
Customer Service Agent
Change Healthcare
02.2022 - 12.2022
Carrier, United States Postal Service
07.2020 - 02.2022
Customer Service Agent
Dial America
02.2020 - 07.2020
Scheduler
Retail Sales Associates, Sam’s Club
03.2017 - 02.2020
Diploma -
Cedar Shoals High School
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