Ravan Oakley-Williams
Management
Brooklyn,NY
Summary
Dynamic Client Success Manager offering 8 years of success in driving revenue, growing market share and building highly profitable account bases for diverse organizations. Well-versed in establishing top-performing teams committed to surpassing business objectives in alignment with corporate mission. Skilled in enforcing adherence to policies, procedures and service standards. Dedicated to continuous delivery of top-quality products and services to clients.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Volunteer- Animal Transporter
Happy Paws Rescue
New York, NY
05.2021 - Current
- Used strong interpersonal communication skills to convey information to others.
- Secured pets with proper strapping and bracing techniques to prevent slips and falls during transports.
- Operated with safety and skill to avoid accidents and delays.
Project Manager/Consultant
So and So LLC
New York, NY
01.2016 - Current
- Support organization, planning and execution of new products and services, ensuring alliance with So and So LLC brand while implementing growth strategies.
- Provided fiduciary oversight to remain within budget constraints, recommending project adjustments where necessary.
- Strengthening existing client and vendor relationships and helping to develop new ones.
- Effectively communicated project scope, schedule, and budget with both internal stakeholders and contractors.
- Met project deadlines without sacrificing build quality or workplace safety.
- Made decisions independently and collaboratively on operations-related challenges.
- Led project teams through design, construction and launch process.
Assistant Property Manager
Broad Street Development
New York, NY
09.2019 - 01.2022
- Worked in management environment with oversight of division level managers, operations team, vendors, sales, finance, safety and compliance team
- Helped team members maintain business professionalism by coaching each on methods for delivering exceptional service to every customer.
- Prepared annual budgets with controls to prevent overages.
- Directed initiatives to improve work environment, system work flows and communication across teams.
- Collaborated cross-functionally to refine procedures, devise best practices and enforce quality metrics.
- Utilized various software regularly to complete job tasks, developing advanced proficiency.
- Software Includes Jira, Asana, Monday, Slack, Trello
Assistant Property Manager - Tenant Liaison
BushBurgh Properties LLC
New York, NY
01.2017 - 06.2019
- Create monthly and bi-weekly management reports for 13+ Properties including but not limited to Luxury Residential, Mitchell Lama Housing, Commercial and Retail.
- Monitored metrics and developed actionable insights to improve efficiency and performance. While maintaining proactive focus on sustaining full occupancy levels for all buildings.
- Successfully communicated with entities inside and outside of business.
- Generated comprehensive reports regarding incidents, events and important business matters.
- Conducted training and mentored team members to promote productivity and commitment to friendly property management service.
- Played instrumental role in client/tenant satisfaction by working with operational teams for proper resolution of service issues.
- Supervised site investigations, reported issues and escalated those that required further assistance.
Office Assistant
Lock and Tech USA
Brooklyn, NY
01.2010 - 01.2016
- Maintain office library, including cataloging, distribution, and record keeping.
- Maintained inventory and order tools for office functionality.
- Managed members, including email reminders, member roster, and records of financial dues; assist with planning and execution of all society events.
- Managed a locksmith stores, updated and recorded inventory data, closing the register with full weekly and end of the month reports.
- Reviewed files and records to answer client and customer requests, checking and distributing correspondence.
- Received and sorted incoming mail, maintained filing systems and reviewed records of office activities.
Education
Bachelor of Fine Arts - Fine Arts
New Jersey City University
01.2017
Skills
- G-Suite, MS Suite, Asana, Trello, Jira, Monday, Slack
- Operations Management
- Administrative Leadership
- Budget Preparation
- Client relationship management
- Staff Management
- Quality Control
- Time Management
- Analytical and Critical Thinking
- Flexible and Adaptable
- Contract negotiations
- Workflow planning
Additional Information
- Authorized to work in the US for any employer
Certification
- CNP - Certified Notary Public
Timeline
Volunteer- Animal Transporter
Happy Paws Rescue
05.2021 - Current
Assistant Property Manager
Broad Street Development
09.2019 - 01.2022
Assistant Property Manager - Tenant Liaison
BushBurgh Properties LLC
01.2017 - 06.2019
Project Manager/Consultant
So and So LLC
01.2016 - Current
Office Assistant
Lock and Tech USA
01.2010 - 01.2016
Bachelor of Fine Arts - Fine Arts
New Jersey City University
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