Ravana Renee Bronkhorst
555 McKee Road Apt #15 Somerset,KY
Summary
Versatile professional serves as first point of contact for patients by verifying insurance, handling paperwork and preparing records. Patient-oriented and helpful candidate familiar with MS Office and EHR systems coupled with thorough knowledge of medical terminology. Committed to providing personalized service and quality patient care.
Overview
27
27
years of professional experience
Work History
Receptionist/Box Office
The Center for Rural Development
08.2024 - Current
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Handled cash transactions and maintained sales and payments records accurately.
Residential Staff
Lake Cumberland Recovery
04.2022 - 12.2023
- Facilitated conflict resolution between roommates or neighbors, resulting in harmonious living environments.
- Ensured compliance with federal, state, and local housing regulations through ongoing training and education.
- Developed strong relationships with community resources to connect residents with necessary support services.
- Collaborated with other staff members to provide comprehensive support services for residents in need.
- Handled sensitive resident information with discretion, ensuring privacy and confidentiality were maintained at all times.
Caregiver
Lifeline Home Care
02.2021 - 03.2022
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
- Assisted patients with self-administered medications.
Direct Support Professional
Tri Generations
01.2020 - 04.2021
- Maintained clean, safe, and well-organized patient environment.
- Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns that may need attention from the interdisciplinary team.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
- Enhanced quality of life for individuals with disabilities by providing compassionate and consistent direct support.
- Monitored medication administration, maintaining accurate records to ensure client safety and compliance with prescribed treatment plans.
Certified Medical Assistant
Palmetto Primary Care
07.2003 - 01.2006
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Called and faxed pharmacies to submit prescriptions and refills.
- Provided compassionate care for patients, addressing their concerns and ensuring a positive experience.
- Assisted physicians with various procedures, ensuring comfort and accuracy for optimal patient outcomes.
- Prepared and administered medications to alleviate patient symptoms.
- Increased patient safety by meticulously following infection control protocols and maintaining a sterile environment.
Certified Medical Assistant
University of Kentucky - KY Clinic South
02.1998 - 06.2003
- Completed EKGs and other tests based on patient presentation in office.
- Obtained and documented patient medical history, vital signs and current complaints at intake.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Performed medical records management, including filing, organizing and scanning documents.
- Obtained client medical history, medication information, symptoms, and allergies.
- Performed diagnostic tests accurately, contributing to swift diagnosis and appropriate treatment options.
- Consistently maintained up-to-date certifications, demonstrating dedication to professional development and quality patient care.
- Improved patient satisfaction by providing efficient and accurate medical assistance during appointments.
Education
Associate of Science - Medical Assisting
Eastern Kentucky University
Richmond, KY05.1994
Skills
- Telephone skills
- Administrative Support
- Customer/Client relations
- Equipment Sterilization
- Electronic Health Records
- Professional Demeanor
- Payment Processing
- CPR
- First Aid
- Medical terminology
Timeline
Receptionist/Box Office
The Center for Rural Development
08.2024 - Current
Residential Staff
Lake Cumberland Recovery
04.2022 - 12.2023
Caregiver
Lifeline Home Care
02.2021 - 03.2022
Direct Support Professional
Tri Generations
01.2020 - 04.2021
Certified Medical Assistant
Palmetto Primary Care
07.2003 - 01.2006
Certified Medical Assistant
University of Kentucky - KY Clinic South
02.1998 - 06.2003
Associate of Science - Medical Assisting
Eastern Kentucky University
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