RaVeeka Harris
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement. Resourceful Manager offering history of success coordinating and monitoring operations across various departments. Effective leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Highly committed with hardworking mentality to maintain quality of services and products.
Overview
8
8
years of professional experience
Work History
Assistant Manager
Lakeside Country Club
01.2023 - Current
- Responsible for managing Reception, Valet, Island and Beverage Cart
- Assisting in the management of the F&B facilities, in the manner most pleasing to the members and their guests
- Supervise and train employees and handle administrative duties
- Assist in Banquet Event Coverage
- Coordinate with Chef, Catering, and Vendors with the process and expediting tasks
- Assists with the production of revenue analyses and other reports from the Point of Sales system
- Acts as Manager on Duty in the absence of the Director; may serve as opening and closing manager
- Attends scheduled staff and committee meetings
- Interacts with purchasing department personnel relative to the procurement of beverage products and supplies.
Dispatcher Manager
Xl Auto Parts
10.2020 - 01.2023
- Having the tasks of checking guests in and out, providing them with friendly services throughout their stay; charging for mini bar; making and cancellations of reservations; etc.
- Received new orders, prepared documentation, and assigned personnel.
- Answered phone calls and responded to customer emails.
- Prepared budget reports and identified resource and labor needs for forecasted workloads.
- Provided customers with information on products and services.
Front Desk Supervisor
Hotel ZaZa
07.2019 - 09.2020
- Monitored front areas so that questions could be promptly addressed.
- Organized meetings for executives and coordinated availability of conference rooms for participants.
- Implemented an organized filing system for important documents, streamlining record-keeping practices at the front desk.
- Managed group reservations effectively, providing smooth check-in experiences for large parties or corporate events.
- Improved office operations by automating client correspondence, record tracking and data communications.
- Managed front desk maintenance of client records and lab data.
Customer Service Representative
Mutual Of Omaha
05.2018 - 07.2019
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
- Handled customer inquiries and suggestions courteously and professionally.
- Resolved associate, tool and service delivery issues revealed by statistical reports.
- Managed timely and effective replacement of damaged or missing products.
Promoted to shift lead
Whataburger
02.2017 - 05.2018
- Worked as cashier, cook, and line board.
- Helped store management meet standards of service and quality in daily operations.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
- Devised and implemented processes and procedures to streamline operations.
- Maintained a clean and organized work environment, ensuring safety standards were met consistently.
- Enhanced customer satisfaction through effective conflict resolution and prompt service.
- Educated staff on organizational mission and goals to help employees achieve success.
- Completed daily financial activities and prepared weekly reports for management to inform decision-making.
Customer Service Lead
Target
01.2016 - 04.2016
- Led customer service team.
Sales Associate
Target
09.2015 - 01.2016
- Worked as a sales associate.
Education
BA in Hotel Hospitality and Restaurant Management- Lodging Management -
University of Houston
Houston, TX02.2023
Associates in Arts -
Lone Star College
Houston, TX01.2004
Diploma -
Westfield High School
Houston, TX06.2002
Skills
- Effective and communicative individual with 6 years in customer service, hospitality, managerial, sales/catering, event management and personal assistance experience Also, fast paced and eager to learn
- Proficient in Microsoft Office
- Great Problem Solving
- Uplifting and joyful guest services
- Strong oral communication skills
- Ability to supervise and lead others
- Passion for high quality customer service
- Professional demeanor and appearance
- Ability to work while on your feet for extended periods of time
- Project management abilities
- Employee Development
- Scheduling and Coordinating
- Professional and Courteous
- Team Leadership
- Team motivation
Accomplishments
- Working hard and being promoted with short periods
- Assisting and satisfying customer
- President of the culinary department (3 years)
- Won 2nd place and scholarship winner of Culinary Institute Lenore Chopped Competition
Timeline
Assistant Manager
Lakeside Country Club
01.2023 - Current
Dispatcher Manager
Xl Auto Parts
10.2020 - 01.2023
Front Desk Supervisor
Hotel ZaZa
07.2019 - 09.2020
Customer Service Representative
Mutual Of Omaha
05.2018 - 07.2019
Promoted to shift lead
Whataburger
02.2017 - 05.2018
Customer Service Lead
Target
01.2016 - 04.2016
Sales Associate
Target
09.2015 - 01.2016
BA in Hotel Hospitality and Restaurant Management- Lodging Management -
University of Houston
Associates in Arts -
Lone Star College
Diploma -
Westfield High School
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