Raveen Florence, LCSW
Wesley Chapel,FL
Summary
Results driven, self-motivated and high performing professional with 10 years experience in behavioral healthcare including progressive leadership experience. Highly skilled in clinical service delivery and operational management. Exceptional leadership skills. Great relationship building with clients and across organizations and teams. Strong interpersonal communication skills, performance and talent management. Adept at assessing needs and implementing solutions. Experienced in daily operations, project and program management. Dedicated to improving efficiency and maximizing performance. Willing to take calculated risks and open to fresh approaches and new ideas. Looking for a new professional challenge to learn, grow, develop and advance my skill set.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Chief Clinical Officer
The Wave International
05.2020 - Current
- Daily operational management of 3 Residential Treatment Facilities and 2 outpatient therapy programs.
- Direct supervision of Clinical Services Team including therapists, group facilitators and dieticians.
- Development and implementation of Therapeutic Clinical programming and curriculums.
- Clinical compliance management to ensure compliance with all state and federal regulatory bodies including CMS, AHCA and Joint Commission. Particularly in preparation for 2023 Joint Commission Triennial Accreditation.
- Collaboration with physicians and Medical team to maintain current standards of care, and policies and procedures.
- Maintains, and evaluates staffing plans in conjunction with department budget management.
- Provides planning, evaluating, and coordinating continuing and In-service education programs designed to enhance the knowledge and skill levels of clinical staff and other patient care personnel
- Implements ongoing learning strategies such as tutorials, instructional modules, and supervised hands-on sessions to help nurses and staff improve understanding of best practices.
- Supports business growth through strategic planning and process development.
- Established, directed and implemented standards of practice, clinical operations standards and financial controls.
- Headed project teams specializing in design and launch activities.
- Identified plans and resources required to meet project goals and objectives.
CEO in Training
Summit Behavioral Health
02.2021 - 05.2021
- Completed a rigorous CEO in training program curriculum focused on operations and leadership
- Partnered with facility CEO in making decisions as operational challenges and financial decisions.
Coached and guided senior managers to improve employee job satisfaction and achieve higher performance levels. - Developed key operational initiatives to drive and maintain substantial business growth.
- Reviewed individual department performance and worked with leadership to improve processes, procedures and practices.
- Managed the Admission Department as direct supervisor during the duration of the training program.
Clinical Director (Project Role)
Acadia Heathcare-Rebound Behvaioral Health
04.2019 - 09.2019
- Operation management and direct supervision of Clinical Services Delivery for 63 bed acute and 36 PHP bed mental health hospital inclusive of 4 departments and 20 employees
- Development and implementation of Therapeutic Clinical programming and curriculum.
- Maintained, and evaluates staffing plans based on productivity targets and clinical judgment to achieve optimal patient and financial outcomes
- Developed, implemented, revised and evaluated policies and procedures.
- Coached team members on productivity strategies, policy updates and performance improvement plans to accomplish challenging goals.
- Monitored progress of programs, using and applying programming documents, program directives, funding documents and other program material.
- Assessed performance and scheduled cost control while maintaining contractual and internal performance requirements.
- Devised tools and benchmarks to improve team performance and monitor productivity.
Director of Clinical Services-Internal Promotion
Acadia Healthcare-North Tampa Behavioral Health
11.2017 - 04.2019
- Daily operational management of Clinical Services Delivery for 124 bed acute mental health hospital inclusive of 4 departments and 20+ employees
- Development and implementation of Therapeutic Clinical programming
- Clinical compliance management to ensure compliance with all state and federal regulatory bodies including CMS, AHCA and Joint Commission
- Collaboration with physicians to maintain current standards of care, and policies and procedures. Ensures all standards and policies meet regulatory and accrediting standards and current practice standards. Interprets and clarifies standards and policies for departmental staff
- Maintains, and evaluates staffing plans based on productivity targets and clinical judgment to achieve optimal patient and financial outcomes
- Provides planning, evaluating, and coordinating continuing and In-service education programs designed to enhance the knowledge and skill levels of clinical staff and other patient care personnel
Director of Admissions-Internal Promotion
Acadia Healthcare-North Tampa Behavioral Health
03.2016 - 11.2017
- Department management on Admissions Department for 124 bed acute behavioral health facility.
- Daily census management to ensure hospital census goals and budget goals are met
- Referral source development and maintenance of community partner relationships
- Assessment of patients to determine level of care and course of treatment
- Worked closely with business development teams to create and maintain marketing materials for program presentations and client meetings.
Lead Therapist
Acadia Healthcare- North Tampa Behavioral Health
12.2014 - 03.2016
- Served as a lead therapist in a Partial Hospitalization Program providing direct oversight of a team of 3 clinicians
- Facilitated individual and group therapy for patients addressing mental health and substance abuse related issues
- Conducted assessments to ensure proper level of care and appropriate treatment modalities
- Provided crisis support and emergency care for patients
- Worked with interdisciplinary team to develop treatment goals
Social Worker
Oak Hill Hospital
01.2014 - 01.2015
- Performed psychosocial assessments and facilitated discharge planning for patients
- Provided crisis intervention and emotional support to patients and families on social issues, patient's adjustment, healing and grief related to illness
- Facilitated care of Baker Acted patients
- Participated in patient care planning responsive to age specific needs
- Conducted distress screenings in new diagnosed oncology patients
Social Work Intern
Hospice of South Georgia
07.2013 - 05.2014
- Performed assessments of the psychosocial status of families in relation to grief and bereavement
- Provided effective interventions to bereaved families in direct response to assessed needs and in accordance with the established plan of care
- Assisted in the development and implementation of an individualized interdisciplinary plan of care for each family
- Developed, implements and updates the initial and comprehensive plans of care for each family in accordance with identified psychosocial needs
- Provided Individual and Group Bereavement Support Services
- Co-Facilitated psychoeducational bereavement support groups
Mental Health Worker
Behavioral Health Services
06.2013 - 05.2014
- Monitored consumers with Mental Health and/or Substance Abuse diagnoses in a community residential program
- Provided educational functioning skills to consumers to ensure the maintenance of self-sufficiency and independent living
- Ensured treatment plan compliance by monitoring set goals and interventions
- Managed consumer understanding of diagnoses, pharmacology, and treatment
- Assisted in consumer crisis intervention treatment
- Documented and provide reports on consumer behavior and progress using electronic medical record system
Education
Masters Of Social Work -
Valdosta State University
Valdosta, GA06.2014
Bachelors of Social Work -
Georgia State University
Atlanta, GA2012
Skills
- Clinical Therapy Skills
- Clinical Programming
- Clinical Staff Management
- Financial Planning and Management
- Process Implementation
- Business Development
- Relationship and Team Building
- Industry Expertise
- Workflow Planning
- Therapy Delivery
- Leading Projects
- Business Acumen
- Intern Supervision
Certification
- Licensed Clinical Social Worker-Florida
- Licensed Clinical Social Worker-Virginia
- Florida Qualified Supervisor
Affiliations
- Board of Directors, National Alliance of Mental Illness, 2018 to 2019
- Member, national Alliance of Mental Illness 2022
Timeline
CEO in Training
Summit Behavioral Health
02.2021 - 05.2021
Chief Clinical Officer
The Wave International
05.2020 - Current
Clinical Director (Project Role)
Acadia Heathcare-Rebound Behvaioral Health
04.2019 - 09.2019
Director of Clinical Services-Internal Promotion
Acadia Healthcare-North Tampa Behavioral Health
11.2017 - 04.2019
Director of Admissions-Internal Promotion
Acadia Healthcare-North Tampa Behavioral Health
03.2016 - 11.2017
Lead Therapist
Acadia Healthcare- North Tampa Behavioral Health
12.2014 - 03.2016
Social Worker
Oak Hill Hospital
01.2014 - 01.2015
Social Work Intern
Hospice of South Georgia
07.2013 - 05.2014
Mental Health Worker
Behavioral Health Services
06.2013 - 05.2014
Masters Of Social Work -
Valdosta State University
Bachelors of Social Work -
Georgia State University
- Licensed Clinical Social Worker-Florida
- Licensed Clinical Social Worker-Virginia
- Florida Qualified Supervisor
Similar Profiles
Kortney LaneKortney Lane
Licensed Massage Therapist at The Wave InternationalLicensed Massage Therapist at The Wave International
Megan Barnett WestfallMegan Barnett Westfall
wellness tech / mental health support at The Wave International, LLCwellness tech / mental health support at The Wave International, LLC
DIHIA MERZOUKDIHIA MERZOUK
Office Administration Executive at North Wave International DMCCOffice Administration Executive at North Wave International DMCC