Raveen Grimes
Murfreesboro,TN
Summary
Dynamic professional with extensive experience at Sprouts Farmer Market, excelling in employee training and customer service. Proven track record in team management and conflict resolution, enhancing operational efficiency. Adept at cash handling and problem-solving, consistently delivering exceptional results and fostering a positive work environment.
Overview
9
9
years of professional experience
Work History
Head Cashier Supervisor
Sprouts Farmer Market
Murfreesboro, TN
01.2025 - Current
- Conducted employee evaluations and disciplinary actions as needed according to company policies.
- Assisted in recruiting, hiring, onboarding and orienting new employees.
- Monitored cashiers to ensure accuracy of transactions, compliance with procedures, and customer service standards.
- Provided guidance on best practices for handling difficult customers or situations.
- Managed daily paperwork related to cash register operations including bank deposits.
- Initiated and managed daily cashier operations, including opening and closing procedures.
- Resolved customer complaints promptly and professionally.
- Oversaw maintenance of store facilities including stocking shelves, cleaning floors.
- Developed training plans for new cashiers; provided on-the-job training and coaching to improve performance.
- Supported front-end procedures to keep items well-stocked to prevent shrinkage.
- Processed exchanges and returns by inputting in company database.
- Handled customer complaints and concerns and escalated to direct supervisor for quick resolution.
Cleaning Team Leader
LJ Cleaning Company
Murfreesboro, TN
08.2023 - Current
- Conducted regular inspections to ensure that work was completed according to standards.
- Resolved conflicts between team members in a timely manner.
- Maintained records of supplies and equipment used by cleaners.
- Worked closely with management to develop strategies for improving efficiency within the cleaning department.
- Organized meetings with cleaners to discuss progress, problems, and solutions.
- Supervised, monitored and evaluated the performance of cleaning staff.
- Provided guidance to cleaners on proper cleaning techniques and procedures.
- Ensured that all safety protocols were followed during cleaning operations.
Cell Phone Technician
Asurion Insurance Services
Antioch, TN
10.2016 - 08.2023
- Performed troubleshooting and repair of equipment in accordance with manufacturer specifications.
- Performed routine maintenance checks on all cell phones in order to identify potential problems before they occurred.
- Diagnosed and resolved hardware and software issues on a variety of mobile devices.
- Programmed SIM cards for customers' new or existing cell phone plans according to their requirements.
- Assisted customers with troubleshooting data connection issues related to their cell phones.
- Installed, configured, and tested cellular phones to ensure proper operation.
- Resolved customer complaints about the performance of their cell phones in a timely manner.
- Provided technical advice to customers regarding the installation, configuration, maintenance, and repair of their cell phones.
- Checked cell phones for signs of fraud and compatibility with refurbishment.
- Completed new OS installations on phones, tablets and laptops.
Education
Bachelor of Arts - Business Administration
University of Tennessee, Martin
Martin08-2012
Skills
- Employee training
- Cash handling
- Customer service
- Team management
- Conflict resolution
- Inventory management
- Effective communication
- Attention to detail
- Problem solving
Timeline
Head Cashier Supervisor
Sprouts Farmer Market
01.2025 - Current
Cleaning Team Leader
LJ Cleaning Company
08.2023 - Current
Cell Phone Technician
Asurion Insurance Services
10.2016 - 08.2023
Bachelor of Arts - Business Administration
University of Tennessee, Martin
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