Raveen Jones
Medical Office Assistant
Brunswick,GA
It is a beautiful thing when a career and a passion come together
Summary
Outgoing Front Office Coordinator with exceptional people skills, an approachable yet professional personality. Successful at multitasking and remaining calm and productive in high-demand positions. Looking to bring excitement and enthusiasm to a medical office long-term.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Front Office Coordinator
Atlanta Perinatal Associates
10.2020 - 02.2024
- Supported administrative tasks such as filing, data entry, and document management to maintain an organized office environment.
- Managed inventory of office supplies, ensuring adequate stock levels were maintained for efficient daily operations.
- Screened and transferred incoming calls, took down messages, and transmitted information and documents to internal personnel.
- Developed internal requirements and standards to minimize regulatory risks and liability across programs.
- Created and updated physical records and digital files to maintain current, accurate, and compliant documentation.
- Maintained a clean, organized, and welcoming reception area to create a positive first impression for patients.
- Monitored front areas so that questions could be promptly addressed.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Safeguarded patient privacy by strictly adhering to HIPAA regulations and maintaining confidentiality at all times.
- Improved patient relations by proactively addressing concerns or complaints with professionalism and empathy.
Education
Associate of Science - Medical Administration Assistant
08.2020
- Dean's List Fall 2020
Skills
- Departmental support
- Staff Management
- Call Routing
- Front Office Management
- Phone and Email Etiquette
- Scheduling
- CRM Software
- Motivational Leadership
- Insurance Verification
- Document Management
- Data Entry
- Scheduling appointments
- Customer Service
Certification
- CMA - Certified Medical Assistant
- CPR& First Aid Certified
Timeline
Front Office Coordinator - Atlanta Perinatal Associates
10.2020 - 02.2024
Ultimate Medical Academy - Clearwater - Associate of Science, Medical Administration Assistant
- CMA - Certified Medical Assistant
- CPR& First Aid Certified
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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