Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Raveion Ross

Los Angeles,CA

Summary

Dynamic professional with a proven track record at many establishments, excelling in team leadership and customer relations. Skilled in conflict resolution and deadline management, I effectively enhanced team performance and the performance of many students. Committed to fostering collaboration and delivering exceptional results in high-pressure environments.

Overview

5
5
years of professional experience

Work History

Tutor

LAUSD
03.2022 - 04.2023
  • Motivated students towards learning and studying to build self-confidence and reduce fear of failure.
  • Supported students with helpful study habits and exam strategies.
  • Collaborated with students to complete homework assignments, identify lagging skills, and correct weaknesses.
  • Provided homework assistance using specific curriculum and materials.
  • Tutored diverse groups of students to strengthen subject comprehension, boost confidence, and build important learning skills.
  • Monitored student progress and provided feedback and support.

Sales Associate

Macy's
09.2021 - 02.2022
  • Prepared merchandise for sales floor by pricing or tagging.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.

Team Lead

Target
04.2019 - 08.2021
  • Trained new team members by relaying information on company procedures and safety requirements.
  • Worked different stations to provide optimal coverage and meet production goals.
  • Managed schedules, accepted time off requests and found coverage for short shifts.
  • Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.

Customer Service Representative

DK's Plumbing LLC
09.2018 - 03.2019
  • Responded to customer requests for products, services, and company information.
  • Maintained up-to-date knowledge of product and service changes.
  • Managed timely and effective replacement of damaged or missing products.
  • Resolved associate, tool and service delivery issues revealed by statistical reports.
  • Increased efficiency and performance by monitoring team member productivity and providing feedback.

Education

Associate of Science - General Science

Compton College
Compton, CA
06-2027

Skills

  • Deadline management

  • Work assignment delegation

  • Collaboration and teamwork

  • Professional demeanor

  • Problem-solving

  • Scheduling

  • Conflict resolution

  • Clear communication

  • Cash handling

Accomplishments

  • Tutored up to 7 students per month.
  • Promoted to Team Lead after only 3 months for exceptional performance.
  • Customer Relations - Earned highest marks for customer satisfaction, company-wide.

Timeline

Tutor

LAUSD
03.2022 - 04.2023

Sales Associate

Macy's
09.2021 - 02.2022

Team Lead

Target
04.2019 - 08.2021

Customer Service Representative

DK's Plumbing LLC
09.2018 - 03.2019

Associate of Science - General Science

Compton College

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