Summary
Overview
Work History
Education
Skills
Timeline
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Raven Andress

Powhatan,VA

Summary

Results-driven professional with extensive experience in customer service and sales management. Proven track record in driving revenue growth, optimizing operations, and enhancing customer satisfaction. Adept at resource coordination, financial reporting, and strategic planning. Demonstrated leadership in staff training , development, and performance evaluation. Strong communicator with exceptional problem-solving skills, capable of thriving in fast-paced and high-pressure environments.

Overview

7
7
years of professional experience

Work History

General Manager

Papa Johns
Charlottesville, VA
03.2017 - 08.2024
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
  • Conducted employee evaluations to provide adequate feedback and recognize quality performance.
  • Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
  • Resolved customer complaints quickly while maintaining high quality standards of service delivery.
  • Implemented employee recognition programs to motivate staff members towards achieving organizational goals.
  • Coordinated training activities for employees to ensure compliance with company policies and procedures.
  • Trained employees on duties, policies and procedures.
  • Directed safety operations and maintained clean work environment to adhere to FDA and OSHA requirements.
  • Recruited, interviewed and hired qualified staff for open positions.

Dog Trainer

Petco
Charlottesville, VA
06.2017 - 08.2022
  • Provided educational seminars for pet parents on topics such as puppy development stages and preventative care measures.
  • Provided guidance to owners on how to maintain consistent rules in the home environment to ensure successful behavior modification results.
  • Utilized positive reinforcement techniques while working with dogs in order to create an atmosphere of trust and respect between handler and pet.
  • Conducted group classes to teach proper socialization skills to puppies and adult dogs.
  • Created individualized training plans for each dog based on their needs and abilities.
  • Responded promptly to customer inquiries related to services provided or general questions about canine behavior.
  • Taught basic commands such as sit, stay, and come to dogs of all breeds and ages.
  • Evaluated the progress of each dog's training program by observing interactions with owners during lessons.
  • Assisted owners in addressing problem behaviors such as barking, chewing, digging, jumping, and aggression.
  • Developed long-term relationships with clients and bonded with animals through regular contact.
  • Evaluated individual needs of dogs to provide appropriate training and behavior modification instruction.
  • Addressed and corrected various behavioral issues, including aggression, separation anxiety, and excessive barking.
  • Implemented safety protocols to prevent injuries to dogs and humans during training sessions.
  • Used food and toy rewards, humane training tools, and verbal and leash corrections to teach dogs behaviors.
  • Utilized positive reinforcement techniques to encourage desirable behaviors in dogs.
  • Discussed appropriate canine socialization methods with pet owners and explained proper use of sit, stay and down commands.

Education

High School Diploma -

Manchester High School
Midlothian, VA
06-2014

Skills

  • Operational Management: Schedule Management, Workflow Planning, Inventory Control, Financial Reporting
  • Leadership & Team Development: Staff Supervision, Training & Coaching, Performance Evaluation, Staff Development
  • Customer Service & Sales: Customer Relationship Management, Problem Resolution, Sales, Quality Management
  • Communication: Verbal and Written Communication, Team Collaboration
  • Adaptability: Time Management, Multitasking, Ability to Work Under Pressure

Timeline

Dog Trainer

Petco
06.2017 - 08.2022

General Manager

Papa Johns
03.2017 - 08.2024

High School Diploma -

Manchester High School

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Raven Andress